Receptionist

Charmaine Johnson

*** *. ****** ******, #***

Signal Hill, CA 90755

562-***-**** ******************@*****.***

Receptionist

Summary: Receptionist with over three years of proactive professional customer service experience. Organized, detailed and diligent working in fast paced environments completing simultaneous assignments. Recognized as a top performer of seven-member customer service team.

Administrative Skills:

• Interacted with two levels of management and 12 personnel within three departments.

• Provided administrative support to two supervisors.

• Answered and routed 50-100 calls daily using a multi-line phone system.

• Analyzed and filed 20-100 customer orders per day.

• Prepared and processed over 100 credit card payments weekly.

• Finalized and scanned 10-20 purchase orders daily.

• Purchased office supplies, saving the company 10% monthly.

• Proficient with MS Word, MS Excel, PowerPoint, Outlook, Windows, Internet Research.

• Verified and sorted 75-100 invoices for billing every day.

Customer Service:

• Opened and set-up restaurant bar for customers.

• Recognized as the top performer of seven-member customer service team.

• Handled cash, credit card and check transactions with 100% accuracy, up to $1,600 daily.

• Provided prompt and friendly service to over 50 customers daily.

• Communicated effectively with management, addressing and meeting guests and employees’ requests.

• Provided excellent customer service to culturally diverse populations.

Professional Experience:

Seabird Jazz Lounge, Long Beach, CA 2010-2011

Bartender/ Cocktail Waitress

• Greeted customers with a warm smile and professional attitude.

• Mixed and served spirits with 100% accuracy.

• Tracked sales and balanced deposits at the end of each shift.

• Worked independently and generated additional sales, supervised and assisted five to seven waitresses, ensuring outstanding service.

• Maintained clean and orderly environment for the next shift, adhering to all health standards and company policies.

Southwest Products, Signal Hill, CA 2006-2009

Receptionist/ Billing

• Received 5-10 purchase orders daily via RVI scanner.

• Maintained hundreds of diesel parts for inventory control, working with a team of three.

• Supported two managers with errands and special assignments.

• Coordinated luncheons including catering for groups of up to 14 people.

Charmaine Johnson Page Two

562-***-**** ******************@*****.***

Long Beach Convention Center, Long Beach, CA 2005-2006

Captain/ Banquet Server

• Supervised team of 5-20, setting up banquets and serving groups of 20 to 300 people.

• Coordinated availability of all equipment to ensure a positive experience for clients.

• Provided follow-up communications with clients for quality control and future sales.

Flash Gallery, Signal Hill, CA 2004-2005

Assistant Manager

• Provided general office duties to the owner and assisted with weekly events.

• Supported art shows and maintained the art gallery.

• Worked as sales representative selling fine art photography.

• Assisted with private parties, preparing and serving food and beverages at the gallery for 10-40 people.

Technical Skills:

Microsoft Office: Word, Excel, PowerPoint, Internet Research, 10-Key by Touch, RVI system

Education/Training:

Long Beach Renaissance High School, Long Beach, CA - Medical Billing/Coding Certificate

Woodrow Wilson High School, Long Beach, CA - Diploma Awarded

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