Customer Service Administrative Assistant
Resume:
Marion Dean
***** ********** **. ***. ****
Northglenn, Co 80233
***********@*****.***
Career Profile - Administrative Assistant, Customer Service
Summary of Qualifications
• Speak English, German and French.
• Proficient in Microsoft Word, Excel, Access, Outlook and PowerPoint and SAP.
• Developed charts, viewgraphs, spreadsheets, reports and flyers.
• Prepared and edited business correspondence and memos.
• Answered multi-line telephone system, took messages and directed calls to appropriate parties.
• Accurately entered high volume data and managed database in MS Access to support Staff.
• Scheduled and confirmed appointments and responded to inquires.
• Ordered and purchased office supplies, services, tools and equipment.
• Greeted customers with respect; and directed them to the appropriate parties.
• Audited and tracked bank reconciliations.
• Prepared monthly payroll; and processed employee travel expenses.
• Great customer service skills, professional demeanor, can multi-task, honest and dependable.
Professional Work Experience
Customer Service 2011 to present
Atkins Nutritionals Inc. for Office Team Denver, CO
Created and maintained spreadsheets using MS Excel, maintained customer data folders using MS Outlook
Answered multi-line telephone to ensure the utmost customer satisfaction.
Provided excellent customer service.
Administrative Assistant 2004 to 2010
Dean Real Estate Investment Redding, CA
Balanced and budgeted monies to ensure that all family needs were meet.
Devised promotional correspondence to market real estate services.
Generated expense reports using MS Excel and balance ledgers.
Implemented and maintained filing system to expedite recovery of information.
Tax Advisor 2002 to 2004
H & R Block San Francisco, CA
Prepared clients tax returns, and answered questions about current tax laws.
Established client base through 50+ cold calls a day.
Operated cash register, maintained client’s files, answered telephone calls and organized client’s paperwork.
Administrative Assistant 1996 to 2000
California State Automobile Association San Francisco, CA
Lead a team of 5+ people which included revising others work and ensuring daily quotas were met.
Created and maintained daily spreadsheets and graphs using MS Excel; and disseminated information to supervisor.
Researched and cleared suspense, billing and membership accounts using mainframe software.
Responsible for training new employees
Sales Associate 1995 to 1996
Ria’s Shoes San Francisco, CA
Provided excellent customer service, operated cash register, performed inventory and maintained work area.
Education
BA in Business and Economics major in cost accounting- Fachhochschule Aachen-Germany
Administrative Assistant and Accounting Courses – Kaufmaennische Schule Aachen- Germany
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