Professional, Managerment

Anthony Da Roza –

**** *.*. ***** ****, Miami Florida 33194

Mobile 786-***-**** /E-Mail: ********@*******.***

Summary: Experienced professional with 18 years experience in Management and Administration for the Freight Forwarding, customer service, and sales fields

Objective: To gain a challenging position which would allow me to implement and expand my career knowledge and experience within a driven organization.

Qualification:

Motivated, educated, reliable individual who is pursuing higher achievements. With my education, training and experience, I can assure compliance to above expectations in any field. I have years of experience in the Freight, Shipping and Aviation industry within several fields such as; Customer Service, Cargo Services and Logistics, Administrating and Training. In addition, I am fully bilingual in English and Spanish. I posses strong collaborative, organizational and communication skills. I am married, but my children are already grown individuals which allows me to be more reliable. My only weakness is that I am a perfectionist which leads me to expect the same level of performance from everyone else.

Experience:

Ultra Aviation Service - Miami – Nov 2008 / Present

Security Coordinater

.- Responsible for the compliance of all governmental security guidelines and reguloations pertaining to Security .

.- All Security for all 6 Airlines,; AEROGAL, AEROSUR, INSEL AIRLINE, AEROMEXICO, AEROLINEAS ARGENTINAS, CAYMAN AIR.

.- Ensure the compliance of the airline’s daily operational security standard procedures including the No Fly List and Seleected designators,.

.- Compliance all TSA Security Director regulation.

Aeropostal Airlines - Miami - June 2002 / April 2008

Director of Coorporate Security Feb 2005 / April 2008

.-Responsible for the compliance of all governmental security guidelines and regulations pertaining to Security under the Code of Federal Regulations.

Under 49 CFR Chapter 7 Subchapter B Part 1520, I am Responsible for the Maintenance, safeguarding, and disclosure of records and information that TSA has determined to be Sensitive Security Information (SSI) . SSI is sensitive but unclassified information related to transportation security that is provided to entities in the transportation sector on a need-to-know basis in order to carry out their security obligations.

Under 49 CFR Chapter 7 Subchapter C Part 1542 and 1544, I am responsible of the adoption and carry out a security program approved by TSA which describes requirements for security programs, including establishing secured areas, air operations areas, security identification display areas, and access control systems. In addition, I am responsible for executing requirements for fingerprint-based criminal history record checks of specified individuals.

Resume of Anthony Da Roza - Page 2

Complete representation of the airline in security seminars, Federal Alert Meetings related to T.S.A., I.C.E., Customs and Border Protection Agencies.

Special Service Agent June 2002- Feb 2005

.- Maintain a cooperative involvement with highly stressful situations involving off

scheduled operations.

.- Ensure customer service standards as well as on time performance on every flight.

.- Checked in passenger under Sabre Reservations System.

.- Ensure a smooth check in transactions with our first class, VIP, high profile

passengers

Alaska Airlines (Part Time) - Miami Nov 2002 - Feb 2006

Passenger Service Agent

.- Maintain a highly customer service standards.

.- Assist passengers through departure and arrivals positions such as ticket counter,

gate, and baggage claims.

.- Checked in passengers under IMAGEN Reservations System.

Kuehne & Nagel - Miami March 2000 - June 2002

Operations Control Agent

.- Control cargo IN/OUT warehouse / Special account.

.- Register all movement in computer.

.- Ensured quality control standards of the transporting and handling of all freight

shipments.

.- Ensured on-time performance in all orders.

.- Ensured the safety of our warehouse staff while handling DG and Hazmat

shipments.

Service Trading, Inc - Miami May 1996 - March 2000

Manager

.- Processed product information request to manager accounts overseas.

.- Handle Sales and productivity reports from all accounts.

.- Responsible for bidding and quoting all internal products and services.

.- Highly involved in negotiating cargo rates with various fleet lines.

Kuehne & Nagel / Venezuela April 1988 - October 1995

Branch Manager - PZO

.- Analyzed and evaluate all branch profits.

.- Managed and handled responsibilities for over fourty employees.

.- Investigated and executed termination of service for fraudulent accounts.

.- New accounts developments.

.- Handled all operational issues in regards to the import and export fields.

.- Project management involvement such as OPCO (Kobe Steel - Japan), Sidor,

Bauxven, Casima (Sivensa).

Resume of Anthony Da Roza - Page 3

Education and Training

University of Simon Bolivar Business Administration Venezuela

International Air/Sea Cargo Venezuela

Dangerous Goods Course Venezuela, Miami Fl.

Customer Broker Training Venezuela

Customer Service Training Miami, Fl

Reservation and Sales management training Miami, FL

Ÿ Sabre reservations system. - Proficient in Microsoft Office Suite including Word - Excel - PowerPoint - Outlook - Internet Explorer

References Available upon request

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