Manager Customer Service
Resume:
Kasseim L. Faison
Philadelphia Pa. 19143
Mobile: 646-***-****
Email: *************@*****.***
Objective: Hard working and skilled professional seeking an administrative position of Executive Assistant or Office Manager in a reputed organization where I will get an opportunity to utilize my skills and knowledge of the field.
Professional Experience:
The Brooklyn Medical Group, Brooklyn, New York
09/2004 – 02/2011
Office Manager
• Handled call volume of 50-100 incoming calls per day.
• Trouble shooted patient inquiries and delegated to the proper Doctor.
• Supervised medical assistant staff.
• Planned all office events (i.e. Staff Meetings, Holiday Parties).
• Managed audits for workers compensations cases.
• Processed, documented and paid all office related invoices.
• Handled all medical office banking needs.
• Served as Personal Assistant to Doctors.
• Maintained all tax documentation
• Dispensed shoes for diabetic patients.
• Inputted invoice and data utilizing QuickBooks to keep accountability of all dispensed shoes and products.
• Casted patients for orthotics, custom shoes and braces
Congregation El Beth-El, Bronx, New York
04/2002 – 08/2009
Administrative Director/Facilitator
• Planned, organized and coordinated special events and services.
• Researched materials for community workshops.
• Composed public speeches for Rabbi.
• Designed various programs and created agendas.
• Started and organized youth events and teaching conferences
• Helped oversee the better life program which was geared toward helping the homeless with different trainings to help them move toward a better life of independence.
New York Public Library, New York, New York
08/2003 – 09/2004
Information Specialist
• Handled large call volume using switchboard operations.
• Provided detailed and superior customer service to library visitors.
• Located and secured materials for visitors and other branches.
• Communicated with patrons and other branches on a daily basis
• Knowledgeable of library systems, policies and procedures.
Deutsche Bank, New York, New York
03/2001 – 07/2003
Administrative Assistant
• Was responsible for a 25 line switchboard dealing with all analysts within the department.
• Made numerous calls for all active agents within my department.
• Inputted information for new product arrivals.
• Assisted Office Manager and Team Analyst with all administrative requirements
• Maintained team shared calendar and senior analyst
• Prepared/managed financial reports using Wonda and Baseline software
• Researched and scheduled prospective company financial reports for investment potential.
Education:
Metropolitan College of New York, New York
August 2011 – Some coursework completed towards Associates Degree in Business Administration
Beach Channel High School, Rockaway Park, New York
June 1996 - High School Diploma
Skills:
Proficient in Microsoft Office Systems, Internet Explorer, Sammy Medical Billing, QuickBooks,
References available upon request
Contact this candidate