ROSALYNE M. WILLIAMS
Experience in Clinical Settings / Administrative Skills / Policy & Program Development / Staff Training
SUMMARY OF QUALIFICATIONS
•Graduate student completing Master degree in Public Health, due to graduate in June 2012.
•Over 10 years of experience in the health care industry.
•Areas of expertise include: staff / patient scheduling, database management, inventory control, supporting with cross-functional teams, and delivering projects on deadline.
•Critical thinker with solid academic credentials and quantitative and qualitative research skills.
•Leadership qualities enhanced by outstanding interpersonal skills, collaborative spirit, and dedicated work ethic.
Master of Public Health, GPA: 3.9, due 2012, Walden University, Online University
Relevant coursework includes: Biostatistics, Environmental Health, Epidemiology, Program Design, Planning and Evaluation, Health Policy and Management, Health Informatics, Ethical Practice in Public Health, Principles of Communication, Leadership, Professionalism and Ethics
Bachelor of Science, Economics, Northeastern University, Boston, MA
Associates Degree, Liberal Arts, Chamberlain Junior College, Boston, MA
MASSACHUSETTS GENERAL HOSPITAL, Boston, MA 1997 to Present
Operations Associate / Unit Secretary
•Coordinates and trains new unit employees, trains and coaches current staff on integrating new programs into skill set, and implements innovative programs to reduce turnover.
•Schedules patient appointments and prepares corresponding medical records.
•Transcribes patient medical orders as dictated by doctors and nurses.
•Maintains medical records with accuracy while ensuring confidentiality of data.
•Assists patients and their families with administrative matters in accordance with facility’s policies.
•Works closely with cross-functional teams to ensure workflow is managed in timely manner.
•Fields and directs incoming calls, orders supplies, and reduces and controls expenses.
NEWTON-WELLESLEY HOSPITAL, Newton, MA Jan 2004 to Jan 2007
•Served as liaison between nursing unit and multiple departments to facilitate the coordination and delivery of patient services.
•Coordinated non-nursing activities to ensure nursing unit functioned at highest level; trained, coached and mentored staff on adopting new programs, and acted as mentor to junior team members.
•Performed clerical duties related to admission, discharge, and transfer of patients.
•Entered pertinent information into patient Kardex; filed reports or tests, procedures and consultations.
•Transcribed physician orders accurately and in timely fashion.
Microsoft Office: Access, Excel, Outlook, PowerPoint, Word / Meditech / CAS
Fluent in Creole