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Customer Service

Location:
United States
Posted:
September 24, 2008

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Resume:

LaQuahsia Anderson

Hair Designer/Consultant

Profile

Current Maryland cosmetology license; Passion for the beauty industry; seeking to re-enter the cosmetology industry in a professional atmosphere on a part-time bases

Experience

Self Employed Hair Stylist, Columbia, MD 21044 August 2008 - Present ( Licensed in 1988)

I am skilled in the art of hair styling, hair cutting, and hair color. I am self motivated and ambitious . I am a member of several networking organizations to include Moms Inc of Howard County and Silver Spring, Maryland as well as Sistahs Business Network (SBN) and the Coalition of Geriatric Services (COGS). I have an article published in “Generations,” a newspaper dedicated to providing helpful information to seniors. My article explains how I as a licensed and insured cosmetologist, am able and willing to meet the concerns of hair care in the convenience and comfort of ones home. My goal is to provide “Value, Style and Integrity” to my clients while offering a professional consultation, advice and product knowledge. I have the ability to meet and greet new clients on a regular basis and build strong meaningful relationships

Customer Service Technician, SSA, Baltimore, MD 2006-2008

I interviewed beneficiaries, inquirers and or their representatives to determine the nature of their problem or interest. Explained technical provisions, elicited relevant facts and resolved problems with payments or eligibility. I provided beneficiaries with information, advice or instructions about eligibility and benefits being paid under retirement, survivors, disability and Medicare insurance programs; and Supplemental Security Income. I also furnished information to inquirers about work incentive provisions, compliance with the various beneficiary reporting requirements, and submitting appropriate reports to continue, suspend or terminate monthly payments.

Stylist - Floyd’s Barbershop, College Park, MD 2005-2006 (Part-time)

I performed hair care services to include hair cutting for women, men and children, hair coloring, neck shave and shoulder massage. I applied affective communication skills through properly greeting clients waiting to be serviced as well a provided a professional hair and scalp analysis through a series of questions directed to the client. Through evaluation and assessment, I determined the correct products and techniques to use to properly maintain hair style. I also communicated to the client how to properly care for his or her hair at home. I managed retained and updated as needed client’s profile to include tracking previous services and dates, outcome of service, fees rendered and client satisfaction questionnaire.

Special Education Assistant & Data Clerk - Howard County Public School System, Columbia, MD 2001-2006

I managed and processed the personnel actions of 12 Special Education Teachers in which there were 10-13 students assigned to each teacher. I interpreted the Howard County School System regulations and polices as well as reviewed and collected personnel data on each student. I coordinated meetings between parents, teachers, guidance counselors, administrative staff and instructional leaders on a daily basis. I operated the school data entry system to prepare memorandums, track attendance, and prepare files for upcoming meetings. I processed required documents for students who were transferring in and out of Special Education to General Education Classes. I was accountable for maintaining and recording grades policies and procedures for the Maryland School Assessments.

Stylist - Cavallaro & Co, Columbia, MD 1990-1994/1998-2000

Same as Floyd’s Barbershop above; also performed hair relaxers and perms

Skills

I have the ability to perform technical services on Ethnic and Caucasian hair to include hair cutting, hair shaping, color, problem solving skills to correct hair care services. I have the ability to work independently with co-workers and independently given manufacturer’s directions. I have always worked cooperatively and respectfully with other staff, visitors and clients and attentive to details. I am experienced with the use of office equipment to include fax, copier and computer.



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