Customer Service Technician

Phone 773-***-****

*******@*******.***

**** * ******

Chicago, IL 60629

Yasmin Farr

Objective To obtain a position where communication skills and dedication will create opportunity for professional growth.

Experience 2010–Present Bank Of America Chicago, IL

Operations Representative/Clerk

Inspect and verify incoming mail for P.O. Box numbers and payees.

Open and negotiate lockbox payments.

Utilize software for entering customer information into a computerized database.

Responsible for sending appropriate mail to the customer.

1999–2010 JP Morgan Chase Chicago, IL

Senior Processing Specialist/ Clerk

• Responsible for prioritizing workflow for 8 - 17 employees

• Received and distributed incoming mail/packages

• Data Keyed Mail for Sorting and distribution on Operations floor

• Forwarded/Refused items

• Re-routed mis-handled packages/mail

• Responsible for training new employees

.

1998-1999 H&R Management Chicago, IL

Receptionist/Clerk

Handled all word processing and typing. Entered data for reports.

Answered the telephone and represented the company in a professional manner.

Developed ability to work in a fast-paced atmosphere.

Accurately filed confidential paperwork.

1997-1998 Osco Drugs Chicago, IL

Pharmacy Technician

Refilled patient prescriptions.

Phoned doctors to request refills for patients.

Ordered medicine for pharmacy’s stock.

Education

2002–2003 Taylor Business Institute Chicago, IL

AA, Medical Billing Claims

Certificate in Office System Specialist

2011 -2011 Malcolm X College Chicago, IL

Certificate in Sterile Processing

Skills: Microsoft Office Suite 2000, Medical Manager, HCFA_1500, UB-92, Send Suite/Pitney Bowes Mail Label Machine, Copy Machine, Collating, Data Entry, Microsoft Word, Excel, Power Point, Spreadsheets, Lotus Notes, Internet, Customer Service, Mail Sorting and Mail Encoding

Additional Information: * Demonstrated ability to prep, clean, leak test, and manually clean bronchoscopes (Olympus and Pentex), pediatric/adult colonic scopes, upper endoscopy scope, Endoscopic ultrasound scope, small bowel scope, and Flex Sigmoid scopes.

* I have well developed my skills as a Sterile Processing Technician with the abilities to perform decontamination, assembly of trays, proper use of steam sterilizers, ultrasonic cleaner, and sterrad chemical sterilizer, storage, case cart and distribution.

VOLUNTEER INSTRUMENT TECHNICIAN 2011-2011

RUSH MEDICAL CENTER - Chicago, IL

Prepared operating room case carts, sterilized trays, supplies and instruments in an accurate and timely manner.

Phone 773-***-****

*******@*******.***

5945 S Talman

Chicago, IL 60629

Yasmin Farr

Objective To obtain a position where communication skills and dedication will create opportunity for professional growth.

Experience 2010–Present Bank Of America Chicago, IL

Operations Representative/Clerk

Inspect and verify incoming mail for P.O. Box numbers and payees.

Open and negotiate lockbox payments.

Utilize software for entering customer information into a computerized database.

Responsible for sending appropriate mail to the customer.

1999–2010 JP Morgan Chase Chicago, IL

Senior Processing Specialist/ Clerk

• Responsible for prioritizing workflow for 8 - 17 employees

• Received and distributed incoming mail/packages

• Data Keyed Mail for Sorting and distribution on Operations floor

• Forwarded/Refused items

• Re-routed mis-handled packages/mail

• Responsible for training new employees

.

1998-1999 H&R Management Chicago, IL

Receptionist/Clerk

Handled all word processing and typing. Entered data for reports.

Answered the telephone and represented the company in a professional manner.

Developed ability to work in a fast-paced atmosphere.

Accurately filed confidential paperwork.

1997-1998 Osco Drugs Chicago, IL

Pharmacy Technician

Refilled patient prescriptions.

Phoned doctors to request refills for patients.

Ordered medicine for pharmacy’s stock.

Education

2002–2003 Taylor Business Institute Chicago, IL

AA, Medical Billing Claims

Certificate in Office System Specialist

2011 -2011 Malcolm X College Chicago, IL

Certificate in Sterile Processing

Skills: Microsoft Office Suite 2000, Medical Manager, HCFA_1500, UB-92, Send Suite/Pitney Bowes Mail Label Machine, Copy Machine, Collating, Data Entry, Microsoft Word, Excel, Power Point, Spreadsheets, Lotus Notes, Internet, Customer Service, Mail Sorting and Mail Encoding

Additional Information: * Demonstrated ability to prep, clean, leak test, and manually clean bronchoscopes (Olympus and Pentex), pediatric/adult colonic scopes, upper endoscopy scope, Endoscopic ultrasound scope, small bowel scope, and Flex Sigmoid scopes.

* I have well developed my skills as a Sterile Processing Technician with the abilities to perform decontamination, assembly of trays, proper use of steam sterilizers, ultrasonic cleaner, and sterrad chemical sterilizer, storage, case cart and distribution.

VOLUNTEER INSTRUMENT TECHNICIAN 2011-2011

RUSH MEDICAL CENTER - Chicago, IL

Prepared operating room case carts, sterilized trays, supplies and instruments in an accurate and timely manner.

Phone 773-***-****

*******@*******.***

5945 S Talman

Chicago, IL 60629

Yasmin Farr

Objective To obtain a position where communication skills and dedication will create opportunity for professional growth.

Experience 2010–Present Bank Of America Chicago, IL

Operations Representative/Clerk

Inspect and verify incoming mail for P.O. Box numbers and payees.

Open and negotiate lockbox payments.

Utilize software for entering customer information into a computerized database.

Responsible for sending appropriate mail to the customer.

1999–2010 JP Morgan Chase Chicago, IL

Senior Processing Specialist/ Clerk

• Responsible for prioritizing workflow for 8 - 17 employees

• Received and distributed incoming mail/packages

• Data Keyed Mail for Sorting and distribution on Operations floor

• Forwarded/Refused items

• Re-routed mis-handled packages/mail

• Responsible for training new employees

.

1998-1999 H&R Management Chicago, IL

Receptionist/Clerk

Handled all word processing and typing. Entered data for reports.

Answered the telephone and represented the company in a professional manner.

Developed ability to work in a fast-paced atmosphere.

Accurately filed confidential paperwork.

1997-1998 Osco Drugs Chicago, IL

Pharmacy Technician

Refilled patient prescriptions.

Phoned doctors to request refills for patients.

Ordered medicine for pharmacy’s stock.

Education

2002–2003 Taylor Business Institute Chicago, IL

AA, Medical Billing Claims

Certificate in Office System Specialist

2011 -2011 Malcolm X College Chicago, IL

Certificate in Sterile Processing

Skills: Microsoft Office Suite 2000, Medical Manager, HCFA_1500, UB-92, Send Suite/Pitney Bowes Mail Label Machine, Copy Machine, Collating, Data Entry, Microsoft Word, Excel, Power Point, Spreadsheets, Lotus Notes, Internet, Customer Service, Mail Sorting and Mail Encoding

Additional Information: * Demonstrated ability to prep, clean, leak test, and manually clean bronchoscopes (Olympus and Pentex), pediatric/adult colonic scopes, upper endoscopy scope, Endoscopic ultrasound scope, small bowel scope, and Flex Sigmoid scopes.

* I have well developed my skills as a Sterile Processing Technician with the abilities to perform decontamination, assembly of trays, proper use of steam sterilizers, ultrasonic cleaner, and sterrad chemical sterilizer, storage, case cart and distribution.

VOLUNTEER INSTRUMENT TECHNICIAN 2011-2011

RUSH MEDICAL CENTER - Chicago, IL

Prepared operating room case carts, sterilized trays, supplies and instruments in an accurate and timely manner.

Phone 773-***-****

*******@*******.***

5945 S Talman

Chicago, IL 60629

Yasmin Farr

Objective To obtain a position where communication skills and dedication will create opportunity for professional growth.

Experience 2010–Present Bank Of America Chicago, IL

Operations Representative/Clerk

Inspect and verify incoming mail for P.O. Box numbers and payees.

Open and negotiate lockbox payments.

Utilize software for entering customer information into a computerized database.

Responsible for sending appropriate mail to the customer.

1999–2010 JP Morgan Chase Chicago, IL

Senior Processing Specialist/ Clerk

• Responsible for prioritizing workflow for 8 - 17 employees

• Received and distributed incoming mail/packages

• Data Keyed Mail for Sorting and distribution on Operations floor

• Forwarded/Refused items

• Re-routed mis-handled packages/mail

• Responsible for training new employees

.

1998-1999 H&R Management Chicago, IL

Receptionist/Clerk

Handled all word processing and typing. Entered data for reports.

Answered the telephone and represented the company in a professional manner.

Developed ability to work in a fast-paced atmosphere.

Accurately filed confidential paperwork.

1997-1998 Osco Drugs Chicago, IL

Pharmacy Technician

Refilled patient prescriptions.

Phoned doctors to request refills for patients.

Ordered medicine for pharmacy’s stock.

Education

2002–2003 Taylor Business Institute Chicago, IL

AA, Medical Billing Claims

Certificate in Office System Specialist

2011 -2011 Malcolm X College Chicago, IL

Certificate in Sterile Processing

Skills: Microsoft Office Suite 2000, Medical Manager, HCFA_1500, UB-92, Send Suite/Pitney Bowes Mail Label Machine, Copy Machine, Collating, Data Entry, Microsoft Word, Excel, Power Point, Spreadsheets, Lotus Notes, Internet, Customer Service, Mail Sorting and Mail Encoding

Additional Information: * Demonstrated ability to prep, clean, leak test, and manually clean bronchoscopes (Olympus and Pentex), pediatric/adult colonic scopes, upper endoscopy scope, Endoscopic ultrasound scope, small bowel scope, and Flex Sigmoid scopes.

* I have well developed my skills as a Sterile Processing Technician with the abilities to perform decontamination, assembly of trays, proper use of steam sterilizers, ultrasonic cleaner, and sterrad chemical sterilizer, storage, case cart and distribution.

VOLUNTEER INSTRUMENT TECHNICIAN 2011-2011

RUSH MEDICAL CENTER - Chicago, IL

Prepared operating room case carts, sterilized trays, supplies and instruments in an accurate and timely manner.

Contact this candidate