Customer Service

Professional Profile:

Dynamic, highly motivated professional with excellent reputation with customers and co-workers as a competent, knowledgeable and helpful customer service representative. Fast learner, able to tackle challenging assignments with creativity, drive and enthusiasm.

Audit/Inventory and Administrative Skills and Proficiencies:

* Responsible for effective management of inventory and profit growth

* Using computers and hand held scanning devices to program, set up functions, enter data, and process company specific information.

* Compile, code, categorize, calculate, tabulate, and verifying information or data

* Execute monthly store objectives and implement promotional initiatives

* Developing specific goals and plans to prioritize, organize, and accomplish your work

* Excellent phone etiquette; take accurate messages

* Strong data entry skills

* Proficient in MS Word, PowerPoint; internet savvy

* Typing; 30 wpm

* Excellent alpha and numeric filing skills

* Strong analytical and organizational skills

Customer Service Skills and Proficiencies:

* Exhibit accurate expertise on product benefits to cultivate interest and sales

* Resolve customer problems or complaints through development of optimal solutions

* Motivate store sales team to reach and exceed sales goals

* Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to the bank

* Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

* Ensure that every customer receives the highest level of customer service

* Develop constructive and cooperative working relationships with others, and maintain them over time

* Excellent interpersonal skills, phone manner and office etiquette

Additional Qualifications:

* Excellent written and verbal skills

* Ability to work with a diverse population and enjoy the interaction and challenges of diversity

* Punctual and reliable

* Responsible to work in a team environment and also with minimum supervision

* Highly motivated, driven to achieve exceptional results

Related Work Experience:

Vacation Bible School Teacher Acts Full Gospel COGIC Oakland, CA 07/07 - current

Caregiver Avery Family Oakland, CA 05/08 - 09/08

Auditor/Inventory Assessor R.G.I.S Oakland, CA 06/08 - 10/08

Customer Service Rep. Rags to Riches Clothing Oakland, CA 10/04 - 12/04

Education:

Diploma General Studies Fremont High School, Oakland, CA 2004

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