Mrs.

Angelica V. Bravo-Velez

Objective

An entry level management position in a progressive organization that offers opportunities for advancement.

Experience

****-**** **** ****** ******* New York, NY

Customer Service Representative

 Find solutions for customer issues, and take orders over the internet or by phone.

 Working on customer’s requests to ensure their orders get processed and shipped.

 Answering phones, writing emails back and forth, filing and faxing documents.

 Issuing pick tickets, back orders and invoices

2003–2005 Bergen Shippers North Bergen, NJ

Customer Service Representative

 Find solutions for customer issues.

 Working on customer’s requests to ensure their orders get shipped.

 Answering phones, writing emails back and forth, filing and faxing documents.

2001–2002 Remesagil Inc. Washington Heights, NY

Legal Compliance Officer

 Experience in preparing reports of suspicious activity transactions of money to different countries, analyzing their different sources and their final destination.

 Writing letters, answering phones, preparing transactions.

 Attending to Anti Money Laundering Trainings, in order to comply with the BSA regulations.

Education

2002-2005 “Hudson County Community College,” Jersey City, NJ A.A.

LIBERAL ARTS-CRIMINAL JUSTICE

 Graduated Magna Cum Laude

 Member of the Honor Society Phi Theta Kappa

2005-2007 “New Jersey City University” Jersey City, NJ

BACHELOR OF SCIENCE IN PROFESSIONAL SECURITY STUDIES

 Graduated Magna Cum Laude

2007-New Jersey City University's Certificate for Information Systems

Security Professionals, NSTISSI No. 4011, awarded as certified by the

Committee on National Security Systems and the National Security Agency.

2007-Member of ASIS International

COMPUTER SKILLS: Internet, E-mail, MS-Office (Power Point, Word, Excel, Access, Outlook), Netscape, Internet Explorer, Adobe Acrobat.

• Fluent in English and Spanish (Writing, Reading, Speaking, and Listening).

Interests Computers, reading, painting, jogging, playing soccer, basketball, listening to music.

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