Project Manager

DAVID HURST

**** **** **** • Woodstock, GA *****

770-***-**** (Res.) • 770-***-**** (Cell) • *********@*****.***

TARGET: WAREHOUSE SHIFT MANAGER

Professional Project Coordinator with extensive experience in working with leaders and decision makers to drive the on-plan execution of highly visible projects for key clients. Background in small business startup/management and group/one-on-one training.

CORE COMPETENCIES

• Budget Analysis / Control

• Project Analysis / Planning

• Program Management

• Resource Optimization • Client Relationship Management

• Process/Service Improvement

• Issue Identification / Resolution

• Cross-functional Communication • Project Scheduling / Tracking

• Data Analysis / Reporting

• Team Building / Leadership

• Staff Training / Coaching

PROFESSIONAL EXPERIENCE

THE COCA-COLA COMPANY Atlanta, GA 2004-2011

Project Install Coordinator / Project Lead (2007-2011)

Performed critical functions for a wide range of projects. Forged relationships with key internal/customer account/field personnel, facilitated cross-functional communication, resolved issues, and coached team members. Monitored and tracked project status to ensure on-time, on-budget execution and drive customer satisfaction.

Key Contributions:

• Project Manager for 4 key projects; Achieved on-plan completion by assuming ownership of issues and collaborating with upper management and account teams.

• Lead Project Install Coordinator for a highly visible $60M nationwide project with 3,600 locations. A complex upgrade of equipment requiring overnight installation beginning in 2009 and slated for completion in March 2011.

- Managed workload/production for up to 8 project coordinators and all “issue/special attention” items. Facilitated multiple ongoing training classes to ensure compliance with processes and procedures.

- Reduced equipment failure rates from as high as 15% to <1% following up to 50+ failures in two months (50% of monthly service cost) by creating a daily closeout report to improve follow up response time.

- Project scored a 4.5 out of 5 rating on the post-installation customer satisfaction survey.

- Received Red Tag recognition awards from upper management.

• Integral in achieving on-time execution of a key project in 2008 with 890 locations as the Lead Project Install Coordinator by supervising production and workload of up to 7 entry-level project coordinators for the replacement of existing dispenser flavors for the largest casual dining concept for the new Coke Zero.

• As the Lead Project Install Coordinator oversaw production and workload of up to 5 entry-level project coordinators for the successful completion of a highly complex and detailed 2009 project with 505 locations requiring overnight installs encompassing multiple types of equipment.

• Achieved Quarterly Customer Service Operations Award (2009) for “exemplary execution” and received Red Tag recognition awards from upper management.

• Achieved EP (Exceptional Performance) rating for 2010 in recognition of high level of performance and project results.

Project Install Coordinator / Project Lead, Continued

• Reduced costs by facilitating improved processes and expedited scheduling to avoid unnecessary expenses.

- Saved $20k in overnight shipping charges by coordinating swaps and reschedules for defective equipment or equipment damaged in transit.

- Reduced transportation costs by working closely with the warehouse to align equipment deliveries and return pick-ups with weekly install runs.

- Collaborated with primary and alternate service providers to move stores with existing equipment issues to the top of the schedule queue to avoid the additional cost of temporary replacement equipment.

Project Install Coordinator – Contract (2006-2007) / Account Coordinator Contract (2006)

Coordinated multiple concurrent install projects. Prioritized time-sensitive, customer-based project activities to advance productivity and service quality. Liaised among field network and principal clients to communicate status, assist in resolving issues, and ensure accuracy of orders.

Key Contributions:

• Facilitated on-time execution of multiple key projects for major restaurant chains.

• Contributed to growth in team Key Performance Indicators by providing top-level service to advance team productivity goals; rapidly gained a reputation of professionalism and credibility among superiors and peers.

Personal Fitness Instructor, HealthWorks Contract (2004-2006)

Provided fitness training and consulting for full-service corporate health and wellness center. Assisted in management of facility programs and systems. Oversaw testing, orientations, group exercise classes, and survey administration.

Key Contributions:

• Received numerous accolades and referrals from members on motivational methods and excellent fitness results.

• Assisted in program development goals by driving member participation and continuation in programs.

FITNESSFIRM PERSONAL TRAINING, LLC Woodstock, GA 2004-2006

Owner and President

Launched and managed business providing physical training, lifestyle coaching and nutritional programming. Administered financials, budget and accounts. Performed fitness evaluations and developed custom programs. Designed and maintained company website.

Key Contributions:

• Grew revenue 80% by forging affiliations with businesses such as HealthWorks/The Coca-Cola Company.

• Led planning and execution of $50k studio, achieving all established timeline and budget goals.

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ADDITIONAL EXPERIENCE: Wellness Instructor, Dunwoody Country Club, Dunwoody, GA, 2001-2003.

MILITARY EXPERIENCE: US ARMY, 1992-1996. Graduated from Airborne and Air Assault schools. Received 4 Commendation/Achievement Medals and 7 Certificates of Achievement. Honorably Discharged as E-4.

EDUCATION

Bachelor of Science GEORGIA STATE UNIVERSITY, Atlanta, GA, 2001

Technical Skills: Microsoft Office, QuickBase (Online Database Software / Project Support Application), JD Edwards, Service Source/Central Service (Field Service Software)

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