Information Technology Professional

CHARLES D. KILLINGSWORTH

*** ** **** * Mount Pleasant, TX 75455 * ******.*************@*****.*** * 903-***-****

INFORMATION TECHNOLOGY PROFESSIONAL

SUMMARY OF QUALIFICATIONS

* Founded computer repair, maintenance, sales and skills training company. Designed, built and installed complete networked systems for several commercial clients with multiple workstations.

* More than three years law enforcement management and operations experience.

* Eligibility Determination for public assistance programs in Mississippi Department of Human Services. Maintained a 0% error rate for over two years.

* Life skills trainer and mentoring recruiter for the Northwest Region of the state of Mississippi Department of Human Services Faith-Based Initiative.

* Insurance sales, collections, account reviews and update for life insurance policyholders. Ranked 3rd highest salesman in Texarkana, TX region.

* Effectively able to communicate complicated concepts in an understandable manner, matching the message to the audience.

* Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals. Implement and coordinate both strategic and tactical plans to enhance performance.

* Adept and experienced in problem solving and providing solutions. Excellent qualifications in leadership and interpersonal communications.

* Persuasive, with ability to communicate effectively with culturally diverse audience. Public speaking and executive management briefing experience.

* Computer skills include SAP, Citrix desktop and applications, MS Office Suite, HTML, web design.

PROFESSIONAL EXPERIENCE

HELP DESK ANALYST II/DATA ARCHIVING TECHNICIAN December 2006 – January 2009

PILGRIM’S PRIDE CORPORATION Pittsburg, TX

* Provided desktop support for hardware and Citrix systems.

* Supported the SAP Data Archiving Project/Implementation.

* Provided expertise and guidance in implementing Archiving solutions and managing documentation.

* Coordinated and managed all activities related to an archiving implementation, such as system configuration, testing, documentation, issue resolution, and knowledge transfer.

* Managed integration topics of Archiving over a complex landscape.

* Created and maintained Printlists for production data in the Archiving process. 

POLICE OFFICER May 2006 – July 2007

CITY OF OMAHA Omaha, TX

* Protected and served the citizens of Omaha, enforced all laws, kept accurate records, investigated crimes and patrolled areas adhering to all applicable regulations.

DISPATCHER/JAILER June 2003 – December 2006

MORRIS COUNTY SHERIFF’S DEPARTMENT Dangerfield, TX

* Ensured safety and security of detainees, performed lawful searches for contraband, kept accurate records, carried out law enforcement and detention functions.

ELIGIBILITY DETERMINATION CASE MANAGER April 2000 – August 2002

MISSISSIPPI DEPARTMENT OF HUMAN SERVICES Jackson, MS

* Determined benefit eligibility for several public assistance programs including food stamps, Medicaid and Assistance for Needy Families.

COMPUTER TECHNICIAN June 1999 – March 2002

THE COMPUTER DOCTOR Greenwood, MS

* Founded company offering in-home computer repair, maintenance, sales, and skills training.

* Designed, built and installed complete networked systems for several commercial clients with multiple workstations.

REGIONAL FIELD REPRESENTATIVE December 1995 – July 1999

MISSISSIPPI FAITH AND FAMILIES Jackson, MS

* Assisted faith based initiative of Mississippi Department of Human Services through mentoring, recruitment and life skills training.

SALES AND SERVICE REPRESENTATIVE April 1993 – November 1995

AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE Nashville, TN

* Sold policies, determined client need and options, serviced existing accounts.

EDUCATION AND TRAINING

BACHELOR OF ARTS 1992

JACKSON COLLEGE OF MINISTRIES Jackson, MS

Major in Theology, minor in Music

Professional Development

* Northeast Police Academy, Certified Peace Officer and Licensed Jailer by Texas Commission on Law Enforcement officer Standards and Education

* Trinity Learning Solutions, Inc. technical training

* Comptia A+ Certification Course, Software

* Working toward Microsoft Certified Systems Engineer

* Extensive training in public speaking and business management

AFFILIATIONS

* Toastmasters International - Advanced Communicator Bronze, Competent Leader

* Past President of Pilgrim’s Pride Toastmasters and former Area Governor for Toastmasters District 50, Eastern Division, Area 13

* Licensed minister with the United Pentecostal Church, International

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