Professional, dependable, detailed oriented Business Administrator
Resume:
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CHARLES FOWLER
Summary
Professional, dependable, detailed oriented Business Administrator with solid background in client management with in the financial/mortgage industry. Demonstrates strong leadership skills in managing complex and time sensitive situations. Excellent communication and interpersonal skills with a strong ability to train and motivate staff in streamlining accountabilities which contributes to a highly productive outcome for the bottom line of the business.
Experience
Credit Suisse Princeton, NJ 2006-Present
Business Analyst – Processing and approving broker applications
? Analyze incoming broker applications & financial statements to increase and meet business goals and objectives.
? Effectively communicate and interface with clients and management on time sensitive issues as well as keeping them informed of critical stages of the broker approval process.
? Efficiently process all branch broker applications to maintain current business and provide a good customer service relationship.
? Research and monitor expiring state licenses on all new and existing clients to maintain compliance guidelines and update system to reflect all information.
Sterling Eagle/Warehouse One West Trenton, NJ 2003-2006
Mortgage Funder - Distributing mortgage funds for closing.
? Managed 2 employees in coordinating mortgage loan funding with Business Partners and Settlement Agencies to prepare loan documents for closing.
? Reviewing loan documents to ensure that conditions are met and that loans are funded in a timely manner and validating fees with Business Partners to ensure proper disclosure for disbursement.
? Entering loan information into the Warehousing system and ensure data is correct by cross-checking with source documents for accuracy.
? Managing mortgage originators credit line and maintenance account availabilities, and pass all accounting entries to cash management to be processed for funding.
The CIT Group Marlton, NJ 2000-2003
Servicing Accounting Assistant - Performs routine and complex account maintenance on existing mortgage loans.
? Posted payment and payment exception items to member’s accounts as directed
? Reviewed processes and adjusts member’s accounts as needed to ensure accurate and timely postings and payments.
? Referred and resolved outstanding bank account items to be cleared within department standard.
? Set up mortgage payments coupon, ACH, and transfers to ensure excellent customer service.
Escrow Servicing Representative – Paying property tax bills and preparing mortgage escrow analysis.
? Managed a team of 2 in paying, researching, and organizing all property tax bills for payment in a timely manner.
? Accurately updated spreadsheets and input bill records on escrowed accounts to fulfill an organized process.
? Performed a periodic usually annual examination of all escrow accounts to ensure that amounts being collected will pay for the anticipated expenditures of property taxes and home owners insurance.
Portfolio Records Assistant – Recording mortgage documentation on paid off mortgage loans.
? Managed and prepared mortgage release/satisfaction of mortgage documents to be recorded in the county recorders office within the critical time frame given by each state on all paid off mortgages.
? Coordinated and pulled loan files as needed for payoffs, releases, loan sales, customer service and research issues.
? Prepared internal transfer forms and researched with each county in every state to ensure the correct filing fees were mailed out accurately with mortgage documentation.
Cendant Mortgage Co Mt Laurel, NJ 1997-1999
Payoff Team Lead Representative – Coordinating and recording mortgage documentation on paid off mortgage loans.
? Managed 2 employees in preparing and mailing out satisfaction of mortgage and assignment of mortgage documents on all paid off loans in 16 assigned states.
? Researched recording information via intranet and verbally on incomplete files and prepared spreadsheets and presentations to communicate with management to meet critical deadlines.
? Provided excellent customer service to all clients regarding the payoff of their loan and to keep them abreast of the recording of mortgage process.
Skills
Word, Excel, Outlook, PowerPoint, Communication, Organizational, Problem Solving, Project Management, Time Management
Education
Cendant University Mt. Laurel, NJ
Escrow Analysis & Title Reports
Star Technical Institute Somerdale, NJ
Specialized Computer Operator
Gloucester County Vo-Tech Sewell, NJ
Word Processing/Computer Programming
Clayton High School Clayton, NJ
Business Operations
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