Customer Service Manager

Emmanuel J. Cabahug

__________________________________________________________________________________

address: Block 17, Lot 3,

St. Dominic’s Place, Sudtongan, Basak

Lapu-lapu City 6015, Philippines

e-mail: ********@*****.***

contact nos: =639*********/+639********* (mobile)

__________________________________________________________________________________

PROFILE:

Date of Birth : August 18, 1983

Place of Birth : Poblacion, Madridejos Cebu

Age : 27

Status : Single

Gender : Male

Height : 5'7”

Weight : 170 lbs

Citizenship : Filipino

Religion : Roman Catholic

Language Spoken : English, Filipino

EDUCATION:

Collegiate

2004 Bachelor of Science in Nursing (1 semester only)

University of San Jose Recoletos

Cebu City, Philippiness

2000-2003 Graduate, Associate in Computer Science

University of San Carlos

Cebu City, Philippines

Secondary

1996 – 2000 Madridejos National High School

Poblacion, Madridejos Cebu, Philippines

TRAININGS:

March 2007 First Aid Training (Standard)

Philippine National Red Cross – Cebu Chapter

Osmena Blvd., Cebu City 6000, Philippines

March 2007 Basic Life Support Training

CPR for Healthcare Provider

Philippine National Red Cross – Cebu Chapter

Osmena Blvd., Cebu City 6000, Philippines

February 2007 International Home Management Module

Century Plaza Hotel

Juana Osmena Street, Cebu City 6000 Philippines

February 2007 Children’s Care Training

United for Social Welfare Assistance to the Government Inc.

N.B. Del Carmen Street, Danao City, Cebu, Philippines

April 2006 Completed, Cellphone Technician Course

Cellphone E-Service Shop

Mandaue City, Philippines.

June 2005 Graduate, Caregiver Training

UHA Caregiver Training Center

Mandaue City, Philippines.

WORK HISTORY:

LandKing Realty . Consolacion, Cebu ( Septermber 2009 to present) –

Landking Realty is a marketing arm of reputable real estate developers in Cebu, Bohol and Dumaguete Philippines.

Position: Unit Manager

Duties & Responsibilities:

Management - Supervises on-site management agents to ensure

optimum performance.

- Trains and develops staff, provides coaching or

counseling, conducts appraisals.

- Addresses complaints and resolves.

- Interacts regularly with property owners to

ensure that objectives are being met.

- Anticipates and responds to owner’s needs and

concerns.

- Manages a work unit and/or group. Responsible

for identifying training needs, tracking

performance, coaching, and motivating direct

reports.

Personal Sales - give client a comparative market analysis,

which is his opinion on how much property

should be listed for.

- market client’s property for sale or rent.

- Find a buyer or renter for client’s

property.

– help a client locate property based on

client’s criteria.

- help prepare the contracts for client’s

transactions. Open escrow, arrange proper

inspections and walk clients through an

escrow or leasing process.

Sykes Asia Intl. Inc. Cebu City (April 2009)- SYKES Asia is the Asia Pacific

arm of Sykes Enterprises, Incorporated, a global leader in providing

customer contact management solutions and services in the business

process outsourcing (BPO) arena.

Position: Customer Service Representative

Duties & Responsibilities: - resolution" for problems and irregularities

identified by customers

- Establishes and maintains relationship,

coordinate with clients concerns

- Provides feedback to the company as to

ways to improve efficiency and customer

service

- Responds to inbound customer calls in a

professional manner

Dumaguete Health Support Services (June 2006-January 2009)

Dumaguete Medical Laboratory Building, North Road, Daro,

Dumaguete City Philippines.

Position: Caregiver

Duties & Responsibilities:

Personal Care Assistance

1. Assists in shower, sponge bath and personal hygiene

2. Provide personal grooming, hair, nails and oral care

3. Transferring the client from bed to wheelchair

4. Toileting assistance and incontinence care

5. Encourage activities in accordance with the client's needs

and capabilities

6. Maintain a professional image and demonstrate commitment

in personal growth

Health Care

1. Monitoring of vital signs, blood pressure, pulse, temperature

and respiration

2. Documentation of the client's care in appropriate forms

3. Reminding of prescribed and/or over the counter

medication/medications

4. Reporting of sudden changes of the client's physical, mental

or emotional health to the agency and to His/Her family

5. Provide good skin care and avoid bed sores

Household Management

1. Maintain the cleanliness of the client's house

2. Make the client's bed and change the bed sheet regularly

3. Wash and dry the client's clothes regularly

4. Wash the dishes and all kitchen's utensils

Changes to the client/patient to be reported

* Changes in blood pressure (Too high or Too low)

* Changes in blood sugar (Too high or Too low)

* If the client falls

* Burn, Skin tear, Redness on skin

* Weakness, Vomiting and Bleeding

* Diarrhea, Confusion and hallucination

* Swelling part of the body

Schillings Holdings, Corp., Cebu City (April 2006)- a financing company that

offers loans to individuals and/or businesses. These loans obtained are

secured by a specific asset as collateral, and that asset can be seized if

the entrepreneur defaults on the loan.

Position: Account Officer

Duties & Responsibilities: - Soliciting Clients to the company

- Establishes and maintains relationship

with clients and prospects new accounts.

- Conceptualizes and implements

promotional campaigns and/or special

events.

- Coordinate with clients concern

- Handle and resolve customer complaints

and requests.

ATP Peripherals Phils., Inc. (January 2006)- is the authorized distributor of

Astone, Seagate, Intel, Sapphire, Western Digital, NCP, Emtec,

Ovation and many more known brands supplying to computer dealers and

resellers across Luzon, Visayas and Mindanao.

Position: Sales Personnel

Duties & Responsibilities: - Soliciting Clients to the company

- Prepare Daily Sales activity

- Coordinate with clients concern

- Handle Customer concern giving

enough customer service satisfaction

- Resolved Customer complaints and

request

REFERENCE:

Mrs. Wilma Tan Daughtry, RN

Manager/Owner

Dumaguete Health Support Services

North Rd., Daro, Dumaguete City, Philippines

Tel. No. +633********

Mobile: +639*********

Dr. Candelario Aytona, EdD

OIC, Office of the Regional Director

Commission on Higher Education, Region VII (CHED7)

Lahug, Cebu City, Philippines

Tel. No. 2545936

Mobile: +630***-***-****

Mr. Roy Yungue

Account Manager

Sykesasia International, Inc.

Mabolo, Cebu City, Philippines

Mobile Number: +63-920-***-****

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