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Customer Service Human Resources

Location:
Clemmons, NC
Posted:
August 29, 2012

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Resume:

MELISSA HARVEY

**** ******** *****, **********, ** 27410

CELL: 336-***-**** EMAIL: v4vyzv@r.postjobfree.com

OBJECTIVE:

I am seeking a Recruiting Assistant position at Collabera that utilizes my communication, analytical, and leadership skills, and strong work ethic in an organized and successful business environment in Cary, NC.

EDUCATION:

North Carolina State University, Raleigh, NC 2008-2012

Bachelor’s Degree

Major: Business Administration, Concentration: Human Resources May 12, 2012

Minor: Spanish GPA: 3.23/4.00

Study Abroad: Madrid, Spain, Exploring language and culture of the country 2008

Courses Related to Business Administration:

Business Ethics Training and Development Staffing/Recruiting

Finance Compensation: Pay Systems Accounting

SKILLS & QUALIFICATIONS:

• Skilled with Microsoft Word, Excel, Access, Outlook and PowerPoint

• Intermediate skills in Spanish

• Excellent written and oral communication

• Detail-oriented, critical thinking

• Well organized

EXPERIENCE:

BB&T, Winston Salem, NC Summer 2011

Human Resources, Sales and Service Training Intern

• Participated in a training and development project with BB&T’s Curriculum Design and Development team to obtain information about potential performance gaps that Financial Center Leaders of BB&T branches may face in their environment

• Contributed to a potential training class for BB&T employees to compile ideas for improving sales and service efforts through betterment of BB&T incentives, skills and resources

• Developed leadership and communication skills by creating awareness through presentations to executive leaders and business partners about BB&T’s Scholarship and Internship Program

Hollister, Raleigh, NC 2010-2011

Sales Associate

• Contributed to Hollister’ success by providing outstanding customer service

• Helped consumers with general promotions in store and store products

Packbackers Student Bookstore, Raleigh, NC 2009-2010

Sales Associate

• Processed orders, checked deliveries, operated cashier and restocked shelves

• Gathered feedback from customers about ways to improve services

COMMUNITY SERVICE & LEADERSHIP:

Center for Student Leadership, Ethics, and Public Service at NC State University 2010-2011

• Community Outreach Committee

o Serve, educate and unite NC State community with surrounding community through collaborative efforts to promote continuous leadership development and public engagement

Peer Mentor Program 2009-2010

• Serve as peer support to mentees and help to ease their transition from high school to college

AFFILIATIONS:

The Society of Human Resource Management at NC State University



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