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Customer Service Management

Location:
Phoenix, AZ, 85033
Salary:
negotiable
Posted:
September 19, 2011

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Resume:

James D.V. Aflleje

623-***-**** **** N. **th Drive, Phoenix, AZ 85033 ************@*****.***

HISTOLOGY LABORATORY MANAGEMENT

Recognized throughout career for being a visionary leader that leverages in-depth knowledge of the anatomical pathology laboratory in order to promote operational efficiency and to provide exemplary service of patient care to the public. Adept at troubleshooting and developing process improvement initiatives. Solid communication, organizational and time management skills. Seeking a histology laboratory management position, presenting 16+ years of dedicated service and experience as follows:

-------------------- CORE COMPETENCIES --------------------

Development of management control processes and procedures, new system implementation, process improvement, and workflow analysis

Leadership in policy and procedure development, strategic planning, and financial management

Development and implementation of best practices, metrics, and evaluation methods to optimize the effectiveness of organizational performance

Strategic planning and development of company goals aligned with company mission, vision, and core values

Human resource management to include hiring, development, encouragement, and retention of talented individuals

High energy, positive attitude, devoted focus, and both the ability and desire to work in a fast-paced environment

Effectively manage multiple priorities and projects simultaneously

Uncompromising ethics and integrity

Strong team player and develops relationships based on service and commitment

Excellent communication skills comfortable and confident in stating and supporting a position

Exceptional computer skills in Microsoft applications and presentations

-------------------- PROFESSIONAL EXPERIENCE --------------------

Lead Histologist

Bostwick Laboratories, Tempe, AZ (October2009 – Current)

• Scheduling of histology staff

• Evaluating and coordinating laboratory workflow

• Evaluating staff competencies on an annual basis

• Promoting of all quality assurance and control within the histology laboratory

• Conducting inventory control

• Maintaining current standard operating procedures

• Performing computer data entries

• Practicing utmost safety awareness within the laboratory

• Precisely using appropriate equipment for histological protocols

• Performing the clinical functions of a histology laboratory

• Performing microtomy, routine embedding, frozen sections, staining procedures, equipment maintenance, and preparation of solution

• Performing histochemistry and immunohistochemistry on assigned tissue samples

• Application of appropriate grossing techniques in various human tissue types

Histologist

Bostwick Laboratories, Tempe, AZ (July2009 – October2009)

• Performing computer data entries

• Practicing utmost safety awareness within the laboratory

• Precisely using appropriate equipment for histological protocols

• Performing the clinical functions of a histology laboratory

• Performing microtomy, routine embedding, frozen sections, staining procedures, equipment maintenance, and preparation of solution

• Performing histochemistry and immunohistochemistry on assigned tissue samples

• Application of appropriate grossing techniques in various human tissue types

Director of Histology Laboratory

Integrated Pathology Services, PLLC, Phoenix, AZ (September2007 – June2009)

• Manages daily administrative and laboratory operations as well as staff activities

• Analyzes and evaluates company operations as well as staffing to determine areas of improvement

• Establishes and implements departmental policies, goals, objectives, procedures, and internal controls

• Evaluates and makes recommendations on company management, expansion and retraction of services based on operational and financial measurements

• Conducting extensive research and validations of histological procedures

• Conducts analysis and continual evaluation to improve policies, procedures, forms, and practices to ensure all local, state, and federal inspection requirements are met

• Builds and maintains a reputation for quality results and superior customer service through interaction with pathologists, staff members, and clients regarding services, analyses, and results

• Develops customer literature, marketing materials, and presentations to current and prospective clients

• Determines staffing requirements to include the interviewing, hiring and training of new employees

• Directing activities of all laboratory operations to ensure that work activities are conducted in accordance with all applicable internal and external requirements

• Directing research of new modern laboratory technologies that substantiates improved client services and patient care

• Preparation and achievement of CAP, CLIA accreditation

-------------------- PRIOR POSITIONS --------------------

Histology Laboratory Consultant Specialty Diagnostics (April2006 – August2006)

• Conduct and research histological procedures

• Train laboratory employees

• Preparation and achievement of CAP, CLIA accreditation

Histology Supervisor – MIHS (November2000 – January2007)

• Management of histology laboratory

Leading Petty Officer Portsmouth Naval Medical Center, Portsmouth, VA (November1993 – November2000)

• Management of histology laboratory

Student Naval School of Health Sciences, San Diego, CA (November1991 – November1993)

-------------------- EDUCATION --------------------

Phoenix College

Naval School of Health Sciences, San Diego, CA

ASCP HT

-------------------- REFERENCES AVAILABLE UPON REQUESTS --------------------



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