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Manager Operations

Dallas, GA, 30132
August 20, 2012

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Summary of Qualifications

Strong Generalist skill set managing multiple HR functions.

Full-cycle recruitment to include active and passive candidates,

Manpower Planning and Workforce Development, Acquisition and Lay-Off

Supporting Functions

Knowledge of Labor and Employment Laws and Employee Relations.

Benefits Administration, Workman's Comp, FMLA, OSHA, Enforcement of Safety


Experienced with Microsoft Suite, Visio, Cognos and HRIS systems including

PeopleSoft. SharePoint, SAP and AIM, eRecruit and Taleo-Background checks

using NORRED, Work#, Student Clearing House-Assessments such as Achiever

and Precision.

Professional Employment History

Personal Development 8/2010

to present

Contract HR Analyst, driving qualified candidate pool for hourly sales and

warehouse positions through sourcing and screening

Contract Recruiter, sourcing, interviewing, background checks, assessments

and on-boarding of clinical and executive candidates.

Contract scheduler in distribution, running and creating reports in SAP and


Adjunct instructor providing curriculum development and instruction in

higher education environment.


Operations Manager /Resource Manager

6/2008 to 8/2010

State of Indiana, Office of Medicaid Policy and Planning, Indianapolis


Operations Manager Medical Review Team

6/2009 to 8/2010

Implemented system conversions, identified key metrics and reports and

provided data analysis.

Workforce Management, performance reviews, progressive discipline, employee

relations, career development, employment policy interpretation, employee

investigation and maintained retention reporting and action analysis and


Resource Manager 6/2008 to


Full-cycle recruitment of professional IT, policy, clinical, executive and

administrative staff.

Restructured and restored compliance within the division through policy

updates and enforcement, re-class of positions, prepared and updated job

descriptions, analyzed high turn-over rate and defined processes and

procedures to correct the problems.

Manpower planning, open enrollment, orientation, employee relations, FMLA

and Workman's Comp filings,

Sr. Human Resource Generalist

6/2007 to 6/2008

Benicorp Insurance Company, Indianapolis IN

Provided HR Generalist, recruitment, sourcing, interview, orientation,

conflict resolution, employee relations, training and coached staff

members, benefits assistance-open enrollment, company communications and

functions, adjust payroll exceptions in ADP.

Project Coordinator 9/2005

to 2/2007

Eli Lilly Pharmaceuticals/ Kelly Services Indianapolis, IN

Created reports, metrics and presentations, general administrative

Managed department travel, administrative budgets, created purchase orders,

contract request and communicated policy updates.

Team Lead Virtual AA & Tech Support Call Center

6/2002 to 10/2004

IBM/Spherion, Indianapolis, IN

Provided desk side technical support, created metrics to measure department

performance and customer satisfaction.

Daily supervision of staff, conflict resolution, discipline, and action

plans, work related investigations, orientation, on-boarding and off-

boarding and performance reviews. Created and maintained schedules for

more than 100 call center employees,

HR Generalist 1995-


Lau Industries and Von Duprin, through Manpower Services, Indianapolis IN

Provided HR Generalist services in Union and Non-Union Manufacturing


Supported Workman's comp through third party, administered write ups and

discipline-point system, employee relations, maintained employee files, set

up testing, enforced OSHA and Safety Regulations, assisted with payroll and

time clock exceptions

Educations: B.A., Human Resource Management, Marion College,

Indianapolis, IN

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