Administrative Assistant/Of

Monica Hughes

**** ******** *****

Ellenwood, Georgia 30294

Phone: 404-***-****

**********@*****.***

Objective

To obtain a position within an outstanding organization that I can use my years of experience and skills to make a valuable contribution to a growing company.

Experience

5/2008-Present Café 6Sixty Atlanta, GA

Administrative Assistant

•Performed clerical duties to include but not limited to photocopying ,faxing and emailing

•Meet and greet clients on upcoming events and detail banquet event orders

•Inventory, ordering, and invoicing all restaurant supplies

•Payroll and accounts receivable coding of all invoices

•Detail monthly P&L reports for managers and owners to review

11/2004 – 5/2008 DHL Express Atlanta, GA

Key Account Specialist

•Proactively skilled in providing customer satisfaction toward questions and issues

•Ensures corrective action to ensure service levels commitments-operational level

•Responded to inquiries through phone, mail, fax, website, and/or face-to-face contact

•Negotiated customer claims, initiates billing adjustments, arranges product substitutions

•Created reports to measure service provider performance

09/2002 – 11/2004 Bank of America Atlanta, GA

Loan Processor

•Processing refinance loans for current and new customers

•Verified property information and customer personal information

•Ordered vendor documentation flood certification, appraisal, and title deeds

•Reviewed vendor documentation

•Average of 50-100 calls a day and average of 50-100 vendor activity per day

•Inbound and outbound customer service calls

4/2000 – 08/2002 Royal Foods Atlanta, GA

Customer Service Representative

•Verified order information given by customers

• Processed all orders in given time frame

• Order tracking to eliminate miss picks from shipping and receiving

•Updated daily inventory of product in system

07/1995-4/2000 Sears Credit

Collections Specialist

•Set up payment arrangements with customers to reduce delinquency and prevent company loss

•Quoted account balance and payoffs

•Ordered payment history and retrieved credit reports to locate customers

•Skip tracing to locate and managed accounts

•Verified property and employment information

•Set up for garnishments and property liens

Education

Georgia MLS 4/2008-5/2008 Morrow, Georgia-Real estate Sales & Marketing

Faye’s Institute Of Cosmetology Atlanta, Georgia 7/1993-9/1994

Dekalb College (OEC) 1992-1993 Decatur, Georgia-Data Processing Office Administration

Cedar Grove High school 1989-1993 Ellenwood, Georgia, Diploma GPA 3.7

References: Available upon request

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