Customer Service Management

ROBERT GREEN

**** ********* **. *** ***** NV ****2 • Home: 702-***-**** •

E-Mail: **************@*****.***

SUMMARY of QUALIFICATIONS

Highly accomplished transportation logistics professional with demonstrated success in managing occupational health and safety programs that exceed productivity goals. Extensive experience in identifying operational requirements, creating action/implementation plans, and effectively coordinating with cross-functional teams to achieve objectives. Record of achievement in providing leadership, supervision, and motivational expertise to ensure streamlined operations, process improvement, and increased efficiency. Areas of expertise:

• Logistics Management • Materials Needs Analysis • Asset Management

• Automation Operations • Program and Project Management • Inventory Tracking

• Policy Development • Training and Development • Staff Leadership

• Technical Documentation • Strategic and Tactical Planning • Problem Resolution

PROFESSIONAL EXPERIENCE

Admiral Merchants

Owner Operator: July 2011

Work closely with agents and brokers to ensure safe and timely delivery of flatbed freight both standard and over dimensional. Operate primarily West and Central U.S locations.

Nevada DL 210-***-****

KBR, Energy & Chemical Division, Doha, Qatar 2007 – 2011

Transport Operations Manager (2007 – 2011)

Actively participate in development of daily mass transit to site via bus for 1,200 Shell and KBR personnel. Oversee procurement of transportation contracts and vehicles necessary for required personnel. Manage all aspects of health, safety, and the environment (HSE) road safety program. Supervise maintenance and leases of all company-controlled vehicles. Develop scope of work for transport team for bus contracts and site vehicles. Procure over 400 vehicles with transportation budget responsibility of $20 million for setting budget priorities, schedules, and changes. Direct 400 personnel under leadership.

Provided management oversight for transportation on the world’s largest, $20 billion project.

Achieved a cost savings of $1.7 million through effective cost reduction strategies.

Worked closely and effectively with team to produce and enforce HSE guidelines for transporting over 50,000 personnel on work site.

Established construction site shuttle bus service for transporting 5,000 people on a daily basis.

Ensured safety compliance by implementing weekly safe drive campaigns.

Served as Chairman for monthly personal movement meetings with all contractors on site.

Movement Control Coordinator, Iraq (2006 – 2007)

Provided movement control support for the surface movement of cargo and personnel through the U.S. military transportation system. Personally oversaw the receiving, validating, and processing of all transportation movement requests (TMR) and air movement requests (AMR) for the personnel and equipment transiting, originating, and terminating assigned MCT area of responsibility.

Identified and troubleshot problem areas in movement and recommended solutions to management.

Collaborated with customers to ensure desired movement objectives, priorities, and schedules were met and communicated to management.

Safely and efficiently received and dispatched over 300 trucks nightly.

(Continued)

ROBERT GREEN Page 2 of 3

PROFESSIONAL EXPERIENCE (Continued)

Transportation Foreman / Supervisor, Iraq (2004 – 2007)

Supervised over 125 drivers and coordinated maintenance for trucks and trailers assigned to support the military under the LOGCAP project. Established and liaised with supported agencies and activities. Assisted the administrator in preparing operational reports as required. Actively participated in convoy planning and enforced safety disciplines/rules during convoy operations. Managed daily upkeep of movement and mission requirements. Worked closely with HSE staff on accident/injury investigations.

Established a solid transportation hub used in supporting the military effort in the country.

Grew from 15 trucks/trailers to over 150 drivers and 400 pieces of equipment in two years.

Designed the layout for the staging yard of over 150 trucks and more than 200 trailers.

Earned Certificate of Achievement second award.

Received Letter of Appreciation.

McDaniel, Inc., Newton, IL 2003 – 2004

Driver/Trainer

Trainer and driver, utilizing appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals

Effectively trained new drivers in safe operating procedures and policy.

Make delivery of bulk petroleum products.

Load bulk trucks at various racks and refineries.

Unload petroleum products at customer locations including above ground tanks, below ground tanks, and wet hosing customers vehicles and equipment.

Collects C.O.D. payments for goods delivered when requested.

Maintains truck log, according to state and federal regulations. 6. Maintains telephone or radio contact with supervisor to receive delivery instructions. Loads and unloads truck. 7. Inspects truck equipment and supplies such as tires, lights, brakes, fuel, oil

Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards

Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer

Petroleum Transport, McLean, IL 2001 – 2003

Fuel Driver

Safely operated and oversee tanker trucks supplying gasoline and alcohol to stations around the Peoria, IL, area. Calculated percentages of mixtures during loading and safely delivered product to stations.

Achieved and maintained a high standard of service excellence by working directly with the customer.

Ensured directives, rules and procedures were communicated to all operation's staff

Personally coached, trained and mentored direct subordinates and provided career development opportunities through training and quality management activities

Ensured safety methods, practices and programs were implemented and maintained

Conducted annual performance reviews for all staff within department

Early experience includes Non Commissioned Officer in United States Marine Corp.

EDUCATION & CERTIFICATIONS

Major, Political Science 1995-1999

Illinois State University, Normal, IL

National Certification:

Kelvin Top Set: Senior Incident Investigation

A1 Assessor Certified

TRAINING

Royal Dutch Shell/Qatar Petroleum Certified Training

IOSH Managing Safely

IIF Instructor (Incident and Injury-Free)

Working at Height • Lifting and Rigging

Defensive Driving • Confined Space Entry

PTW (permit to work) • CPW

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