District Manager

Scott Holm

**** ******** *** *****, ******* Grove, Minnesota 55016

Phone: 651-***-**** | Cell: 651-***-****

*****.******@*****.***

SUMMARY

High-performing District Account Manager who leverages experience in sales, management, customer solutions, service and repair. A customer service specialist that takes care of each customer’s needs on an individual basis. Known as a strong people leader and a trainer for all levels of service, sales, supervision and customer service skills.

EXPERIENCE

CARESTREAMHEALTH 2007 to 2011

CarestreemHealth, a medical Imagaing business headquartered in Rochester, New York, purchased the Medical Imaging division of Eastman Kodak in 2007. Transitioned from Eastman Kodak to CarestreamHealth.

District Account Manager (Service/Product Solutions Specialist)

Working from my home office, managed a team of 38 field engineers for medical imaging sales and service in hospital & clinics. Travelled to customer sites and followed up on leads directly with customers to negotiate new service agreements and ones that are about to expire. Educated the customers on the sales & service process achieving high remarks in customer satisfaction.

• Managed and trained field engineers and technical staff on preventative maintenance, software upgrades, modifications, installation of new equipment, safety and sales.

• Account Manager for all service, sales and customer satisfaction/retention for my entire region. Held weekly meetings with all service staff, sales staff and upper management giving feedback on prior weeks service and sales numbers and expectations for the current week.

• Developed lasting relationships with customers by understanding their needs, developing and presenting appropriate solutions, and following up to close the sales. Made presentations to Hospitals & Clinics on Product & Service Solutions.

• In collaboration with management team, hired and supervised service/sales engineers, providing focus, feedback and coaching, including conducting performance reviews, to ensure high quality results and ongoing professional development.

• Improved customer satisfaction by coaching field engineers in strategies for better serving customers, while also generating new income from the customers at the C level. Provided training to engineers on keeping the customer informed throughout the whole sales & install processes.

Field Engineer

Serviced Medical Imaging equipment and provided sales information to the customer.

• Took more service a calls than any other FE in the country, out of 180 FE’s, and had a 95% First Call Completion rate as opposed to the company average of 76%.

• Took the initiative to identify sales opportunities in the field and funneled leads to the sales team. Became the top performing sales person in the company (while still in the role of field engineer).

Scott Holm, page 2

EASTMAN KODAK 1998 to 2007

Purchased Medical division of Imation in 1998. Transitioned to Kodak from Imation.

Test Fixture Engineer/Electronic Technician/Supervisor

Took care of the test fixtures in house and off-site. Updated fixtures and retooled as needed. Worked in the end of line test area and tested machines for quality so they could be shipped. Supervised the test fixture role at the end of 2007 before becoming a field engineer.

• Worked with management and implemented the Lean Manufacturing concept using the Kaizen event technology, improving line output from 14 to 19 units per day. Improved ergonomics on the production line, reducing medical leave and absenteeism, and increasing retention and engagement rates.

IMATION 1996 to 1998

Medical imaging company that spun off from 3M in 1996. Transitioned to this company from 3M.

Assembly Line Troubleshooter/End of line Tester

Implemented innovative programs to increase assembly line production and performed troubleshooting of products that didn’t pass quality inspections.

• Tested completed machines and ran quality checks on all of them. Debugged problem machines quickly so they could be shipped to customers in good shape. None of these machines were ever returned.

3M 1993 to 1996

Assembler/Assistant Supervisor

Worked my way up from an medical assembly technician into the role of line assistant supervisor.

EDUCATION

Extensive ongoing professional development that included six weeks of training

each year over the last four years. Topics included: Sales and solutions, effective supervision and management, interpersonal communication, and numerous technical skills.

Building Trades; North Hennepin Technical College

Contact this candidate