Operations-Logistics- Manufacturing Director

DONNA L. SALMON

• L’ile-Bizard, Quebec • *******@*********.**

GENERAL - OPERATIONS MANAGEMENT

A true visionary with extensive experience delivering successful strategies to optimize operations, expand markets, and generate revenue. Deep skill set spans all levels of the organization, facilitating strategic business planning and product/service development. Significant strengths in designing/delivering training to staff and clients. Exemplary results include capturing significant markets via innovative solutions, applying a keen eye for forecasting and market analysis. Align corporate resources to meet customer needs and build sustainable B2B/customer relationships. Exceed expectations in designing novel solutions, quickly recognizing new opportunities and implementing necessary changes to create competitive advantage. Fluent in English and French.

Lean Management Principles • SVM • Six Sigma • Entrepreneurial Approach to Management

Team Development & Training • Productive Business Alliances & Negotiations • Revenue Growth

Strategic Planning & Analysis • Supply Chain Management • Procurement, Logistics, Transportation

Market Trend Analysis • Budget Administration • Full P&L • Life-Cycle Project Management • HR

Key Client Presentations • Optimize Operations • Creative Solutions • Reduce Costs

PROFESSIONAL EXPERIENCE

BRAMBLES CANADA, INC., RECALL N.A. DIVISION, Laval, Quebec • 2009

Multi-billion dollar global corporation, specializing in secure data management and destruction.

Market General Manager

Directed 2 facilities housing 3 separate divisions and a satellite operation in Atlantic provinces, including secure destruction on 1 shift and other divisions providing 24/7 essential service storage for government/key clients. Managed 7 direct reports and 40 indirect in unionized work environment. Maintained full P&L, budgets, development of business opportunities, and daily operations. Drove customer service, warehouse management, transportation/fleet, sales, union/collective bargaining negotiations, and local HR issues. Collaborated with Head Offices in Toronto and Atlanta routinely.

• Maximized operations by reducing costs and increasing sales implementing objectives and maintaining compliance with all SOPs and Safety/Health policies, turning around division.

• Expanded facility to support projected growth, negotiating facility maintenance, purchases, and local contracts.

• Designed and implemented team development and training programs.

• Maintained effective operations despite full-scale lockout related to union negotiations, pro-actively contacting all clients to ensure them of continued operations, bringing in security to monitor safety, and involving management from other sites to drive operations seamlessly.

• Signed collective agreement at 4% less than initial union requirements, ending a year’s worth of negotiations in 27 hours, educating staff on effective union negotiations and regular assemblies.

• Moved division into top 3 performers for productivity and backlog reduction.

NADISCORP LOGISTICS, INC., Montreal, Quebec • 2006–2009

$60M technical transportation/line haul service operating throughout Canada. Specialized in medical, office, and industrial equipment, with drivers delivering, installing, and providing demo at client sites.

Director of Operations, Eastern Canada

Managed all aspects of regional operations, including full P&L, budget administration, creating forecasts, and meeting profitability/sales revenue. Skillfully negotiated every contract, service, and purchase within territory. Developed productive vendor, key client, and staff relationships. Coached/supervised 4-manager team, 2 supervisors, 1 inventory control agent, and 1 administrative assistant, as well as 12 owner-operators in Montreal across sales, customer service, warehouse, traffic, inventory, procurement, fleet, facility maintenance, administration, and HR.

• Turned around 2 largest National accounts, saving the division, by meeting individually with key decision makers to identify problems and create a 6-month action plan, resulting in signing additional 2-year contracts, based on SMART objectives and key performance indicators.

• Created unique scorecard and IT solutions, requested as prototype by 2 National accounts.

• Promoted form General Manager to Director of Eastern Canada after 1 year.

• Developed and implemented new distribution model resulting in savings of over $5Million.

DONNA L. SALMON • Page 2 • *******@*********.**

PHARMETICS, Laval, Quebec • 2004–2006

$50M pharmaceutical manufacturer/processor of OTC and nutraceutical products under private label for major Canadian/US retailers. 300 unionized staff.

General Manager

Drove staff efforts to achieve established goals/objects, including full P&L, budgeting, and forecasting. Managed 13 direct reports and 300 indirectly, across manufacturing, R&D, Regulatory Affairs, Quality Assurance/Control, facility maintenance, warehouse, distribution, transportation, fleet management, scheduling, planning, procurement, and customer service. Developed sustainable vendor relations. Negotiated material, equipment, and service contracts, accurately forecasting inventory, staffing, and materials. Ensured SOPs, health/safety, GMP, client agreements, and Government compliance.

• Created new Work-in-Process packaging, converting key clients within 6 months to ensure quick turn-around of orders, ultimately improving customer satisfaction and savings.

• Increased gross margin 10% from strategic sourcing Asian manufacturers, placing raw materials on blankets while purchasing spots for others, achieved through skilled negotiations with current suppliers to reduce costs.

• Decreased operational costs $1.5M in 12 months via stream mapping and Lean Management.

• Reduced direct labour costs 5%, saving $500K through creative team building approaches.

• Saved $1+M, expertly negotiating, strategically sourcing/outsourcing, and engaging in volume rebate programs to reduce material costs 5%.

BURLINGTON TOILETRIES INTERNATIONAL, Montreal, Canada • 1995–2004

Cosmetic/toiletry manufacturer and distributor.

Division Vice President • 2002–2004

Established new budget for start-up cosmetics division, including full P&L. Developed successful distribution network throughout North America, collaborating with sales representatives, distributors, and independent agents. Supervised 8 managers and 44 indirect reports. Negotiated major contracts.

• Generated $2M in sales in 1 year.

• Increased profit 10% as a result of aggressive negotiations in material and freight.

• Secured multiple major retailers across US and Canada.

• Created 2 successful cosmetic programs targeted to tweens and teens.

Vice President of Operations • 1995–2002

Managed all aspects of daily operations, including procurement, logistics, traffic, production, warehouse/distribution, QA, Expediting, B.O.M., scheduling, and materials management. Supervised 8 managers/55 indirect reports. Negotiated all vendor contracts. Established corporate-wide policies.

• Reduced direct labour costs 5%, introducing recognition and incentive programs.

• Minimized freight costs 3% via extremely effective negotiation strategies.

• Decreased material costs 20+% through outsourcing efforts/negotiations with Asia.

• Initiated R&D infrastructure entitling company to benefit from tax credits/government programs.

ADDITIONAL EXPERIENCE

CLUB SOLUTIONS CONSULTING

Founder & President

Established consulting firm to assist clients in streamlining operations, improving processes, reducing costs and increasing revenue/maximizing profits.

CUISINE NATURE CIG, INC. –Bakery- Manufacturer

General Manager / Procurement Director

Managed all aspects of product development/marketing for all private label natural foods products. Negotiated all major contracts. Managed 7 senior executives managing departments and 75 indirects.

• Increased profit margin 2.5%, skillfully automating and integrating IT systems for procurement, distribution, and multi-site warehouse inventory.

• Seamlessly executed required relocation of entire organization to newly built 60,000 sq ft facility.

• Reduced material costs 20% expertly re-engineering purchasing process and vendors.

• Decreased labour 25% by streamlining manufacturing operations and automating processes.

EDUCATION & PROFESSIONAL CERTIFICATION

Bachelor of Administration in Operational Management/Marketing Minor, Concordia University (in process)

Certification in Business Organization, Centre Katimavik

Certification in Private Business Course, Bank of Montreal, Centre BOM

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