Quality Assurance Manager
Resume:
Ivan Perez
Little Ferry, NJ 07643
**********@*****.***
SUMMARY
Process oriented Production Manager with expertise in proper work flow of raw materials, inventory control, and completing assembled packages. Known for improving production efficiencies, achieving production goals and optimizing cost savings. Train and enforce all aspect of quality assurance procedures followed by daily/weekly audits of system. Proven track record of delivering on clients commitment and meeting on a daily basis, and guaranteeing all Service Level Agreements. Fluent in English and Spanish.
AREAS OF EXPERTISE
Pitney Bowes UPS/FedEx Client Liaison
Comingle Mail LEAN Manufacturing. Quality assurance
First Class/Certificate of mail. OSHA Regulations and Audits. Bindery equipment
PROFESSIONAL EXPERIENCE
RR DONNELLEY (formerly BOWNE BUSINESS COMMUNICATIONS) West Caldwell, NJ 2004 to March 2012
One of the largest Financial Print Companies in the United States.
Manager of Operations.
Managed the daily operations of fulfillment departments. Staff of 5 Supervisors and 125 Fulfillment Operators. Fulfilled orders for 75+ clients such as Merryll Lynch, TDAmeritrade, ETrade, USAA Insurance, TRowe Price, ACS (Xerox).
• Reviewed, maintained and updated client's Matrixes documenting all changes and revisions ensuring all materials met exact standards.
• Ensured all QA guidelines and Procedures were followed resulting in a higher quality product.
• Trained and supervised a team of temporary help of up to 150 trainees.
• Reviewed daily pick list ensuring proper format prior to sending to production lines
• Trained all operators to use US Post Office Metering equipment (Pitney Bowes) ensuring that all client requirements were met.
• Documented procedures from USAA, followed stated guidelines resulting in compliance to monthly audits.
• Enforce OSHA regulations, audit procedures and train operators throughout the plant.
MELLON HUMAN RESOURCES ( Formerly PRICE WATERHOUSE COOPER) Totowa, NJ 2001 to 2004
Fulfillment Manager Consultant
Managed the daily operation of a fulfillment department. Staff of 25 operators working on numerous clients such as Lockheed Martin, Ford Motor Co., Chevron, AIG.
• Received Outstanding Leadership Award for recognition in meeting all client's expectations.
• Maintained and updated all customer Matrixes for processing fulfillment orders.
• Trained a team of 25 operators and evaluated their performance.
• Maintained production standards such as Units Per Man Hours.
• Responsible for the Mail Room operations and equipment.
• Strictly enforce OSHA guidelines.
RELIANT BUILDING PRODUCTS, INC. Gallatin, TN 1996 to 2001
Vinyl Window Manufacturer
Materials Manager/Production Area Supervisor.
Responsible for the daily operation and production of four vinyl model windows with a staff of 150+ production assemblers.
• Oversaw glass production on second shift.
• Maintained production standards such as Units Per Man Hour .
• Maintained quality assurance standards and accompanied documents.
• Constant improvements to the Continuous Flow Manufacturing process.
• Allocated labor hours to the production requirements.
• Cross trained employees in all facets of production line operations.
• Performed training on LEAN manufacturing, Quality Control Methods, Drum/Buffer/Rope concept, Kan Ban, etc.
• Customer liaison and trouble-shoot customer problems such as installations issues, incorrect measurements and leaks after installation.
• Responsible for the daily requirements of raw materials to production lines.
• Purchased of all materials needed for the operation of the plant.
• Enforce all OSHA regulations and safety equipment use.
SWAN PACKAGING FULFILLMENT, INC. Wayne NJ 1994 to 1996
Plant Manager
Supervised 40 employees in a Pick-Pack operation and order fulfillment.
Responsible for the mailroom activities and UPS shipping. Responsible for hiring, training and monitoring employee performance.
• Maintenance of packaging, pouch and cartoning equipment.
• Returned mail processing.
• Time card record keeping and personnel files.
• Responsible for shipping and receiving operations.
• Customer liaison.
PREVIOUS EXPERIENCE
INDUSTRIAL DEVICES, INC., Hackensack, NJ
Production Supervisor.
Supervised 25 to 40 union employees in a production line.
Responsible for Quality Control and Statistical Process Control Standards.
CHROMALLOY RESEARCH AND TECHNOLOGY, Orangeburg, NY
Quality Engineer/Technical Information Service.
Responsible for the Performance Record System, designed to audit a particular product line.
Responsible for overseeing aircraft components Final Inspection Department.
LUCAS AEROSPACE, Englewood, NJ
Senior Technician/Assistant Manager.
Responsible for the repair and overhaul of Gas Turbine Engines/APUs’ used in aircrafts.
Supervised, trained and evaluated 10 aircraft technicians.
INTERCONTINENTAL DYNAMICS, Englewood, NJ
Altimeter Technician/Calibrator
• Investigated and corrected unit failures.
• Calibrated complex altimeter instruments.
EDUCATION
• Academy Of Aeronautics, (Vaughn College) New York, NY- Comprehensive work in aeronautical engineering technology maintenance. - Aviation science, Technical Mathematics, Engineering Blueprints/Drawings.
• Certificate as an Airframe And Powerplant Technician, Teterboro School Of Aeronautics, Teterboro, NJ
• Jersey City State College, Jersey City, NJ - Comprehensive course work toward BA
PROFESSIONAL DEVELOPMENT
• Principles and Practices Of Work Simplification- Joel Borden Associates.
• Statistical Thinking for Manufacturing Process Control (SPC) - American Supplier Institute.
• Materials Purchasing Seminar.
• HIPAA Certificate
Contact this candidate