Aviation, Airport, Airlines, Logistics, and Operations

**** **. ******* ***.

Atlanta, GA ***** Phone 404-***-**** home

404-***-**** cell

E-mail *************@*****.***

Celeste N. Jones

Work Experience Jan. 07 – Sep. 09 Delta Global Services Atlanta, Georgia

Lead Call Center Sales & Service Agent

Supervise and assist customer service reps with bookings and rebooking freight, dangerous goods and pets internationally. Communicate with consumers to track and trace shipments. Provide quality customer service for phone inquiries on available rates and routes. Ensure timely connections according to client’s delivery needs. Work with freight forwarders to notify their patrons of any changes to their delivery dates.

Nov. 05 – Apr. 06 Avantair, Inc. Fairfield, New Jersey

Crew Scheduler Essex County Airport

Crewed fractional owner aircraft. Used Bitwise software to crew aircraft, track plane locations, follow crew duty times and keep track of pilots. Assisted Operations with FBO communication regarding, fueling, hanger space and international documents for crewmembers. Worked with hotels and rental car companies to negotiate the best rate for crewmembers. Worked along side Owner Services to coordinate catering and customer requests for must have travel needs.

Sep. 04 – Mar. 05 JC Logistics Elizabeth, New Jersey

Customer Service Representative

Worked as a liaison between cargo airlines and corporate clients to implement freight forward duties. Utilized computer tracking software and telecommunications technology to keep customers abreast of their shipment’s status. Communicated with patrons to confirm pick-ups and deliveries. Worked with senior management to analyze, troubleshoot and solve business issues in terms of servicing audits when they arise. Responsible for sending our clients and co-workers, via e-mail, a recap of the day’s operations. Provided general customer service duties.

Jan. 02 - Jul. 04 CWC & Associates Miami, Florida

Outreach Coordinator Miami International Airport

Scheduled and supervised outreach functions/activities for the American Airlines North Terminal Program (NTP), a $1.5 billion expansion project at Miami International Airport (MIA). Responsible for developing, coordinating, implementing and tracking programs and policies intended to ensure compliance with Miami Dade County Ordinance 97-52 (Community Small Business Enterprise (CSBE)). Planned and monitored budgets and expenditures. Scheduled and reviewed staff activities and conducted meetings. Prepared monthly reports and calendars; wrote articles for local newspapers and published a bi-yearly newsletter. Maintained Community Outpost Centers. Executed various levels of recruiting to boost overall numbers of small, minority and women owned businesses to the NTP.

Contract Compliance Officer

Audited all construction invoices associated with the NTP for compliance with Miami Dade County Ordinance 97-52 (Community Small Business Enterprise (CSBE)) and Miami Dade County Ordinance 90-143 (Responsible Wages and Benefits). Reviewed Monthly Utilization Reports (MUR) for compliance with CSBE goals on construction projects. Provided technical support to CSBE firms regarding certified payrolls, releases of liens and scheduling for multi-trade work scopes. Acted as liaison between the Turner-Austin Airport Team and the CSBE firms. Monitored all CSBE measures during all stages of construction.

Oct. 99 - Apr. 01 Atlas Air, Inc. Miami, Florida

Crew Scheduler

Analyzed workloads and crew availability for scheduling long and short-range flights. Established flight schedules and adjusted them to meet changing priorities; assigned crew members to trips while preparing necessary flight documents. Worked with hotels and travel desks worldwide to accommodate pilots and flight engineers while on long-range trips. Audited files to ensure compliance with FAR codes were enforced.

Nov. 97 - Aug. 99 Cayman Airways Miami, Florida

Customer Service Agent Miami International Airport

Performed customer service duties that included ticket sales, reservation confirmations and document preparations. Assisted passengers with special needs, customs/immigration clearances, lost luggage, and passenger complaints. Maintained a log of recorded flight packages.

0ct. 93 - Jun. 97 Houston Independent School Dist. Houston, Texas

Substitute Teacher

Taught various high school courses including Science, English and Mathematics. Maintained classes for extended periods throughout the semester. Performed testing, parent/teacher counseling and grade distribution. Completed various tasks and duties to encourage student participation.

Education Texas Southern University Houston, Texas

B.S. Airway Science Management

Graduated - September 1992

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