Driven & Professional Account Manager

Professional Experience April ****- December **** National Recoveries Inc. Ham Lake, MN

National Account Executive ( Consultative Sales, Collection Services Southeast)

 Grew the company’s overall revenue by cold calling, (50+ calls) prospective customers.

 Responsible for Customer Retention, campus visit, and closing sale.

 Successfully sold, closed and established 18 new accounts to our client base within 8 months. (Customer Retention)

2005 – 2008 Campus Partners Winston- Salem, NC

Account Manager ( Consultative Sales, Billing Service Southeast /Central Territory)

 Grew the company’s overall revenue through the acquisition of new business.

 Evaluated prospective customers and develop relationships with them to identify new business opportunities. Developed plans, scheduled activities and completed task necessary to sign and facilitate the conversion of new accounts.

 Evaluated current customers and build relationships to identify business, service, or training opportunities.

 Developed plans to retain customers, increase revenue and improve customer satisfaction.

 Attended industry conferences and trade shows; provided presentations, demonstrations and proposal defenses. .

 Successfully maintained and retained 180 current clients and won 3 new major accounts in the Southeast and Central territory.

 Met and exceeded my up selling and retention goals 2006-2008

(1997 – 2005) Spelman College Atlanta, GA

Perkins Loan Coordinator (1999-2005)

 Managed account receivable and payables for a $10 million student loan portfolio.

 Liaison between student, billing servicer, collection agencies, credit bureaus and the U.S. Department of Education in resolving billing, repayment and default issues.

 Conducted entrance and exit loan counseling to all borrowers.

 Successfully reduced default rate from 23% to current 5.7%.

 Increased collectibles by $250,000 within 1st year of position.

 Implemented online entrance and exit counseling.

 Developed office procedures and default management program.

 Negotiated collection contracts with outside collection agencies

 Reviewed and reconciled all disbursements of student loans.

 Supervised 3 college work-study students.

Assistant Coordinator Student Accounts (1997-1999)

 Provided customer service to students and parents regarding billing and collections of tuition accounts.

 Prepared billing statements for outside scholarships, check request, and book vouchers.

 Reconciled cash refunds and over awards of student accounts.

 Supervised College work study students.

Nationwide Credit 1995-1997 Marietta, GA

Collections Representative

 Responsible for negotiating payment on delinquent Federal Student loans.

1994-1995 University of Rochester Rochester, NY

Financial Aid Administrative Assistant

 Word processing for entire office staff.

 Managed office budget of $300,000.

 Assisted counselor in verification process.

 Served on Quality Assurance Program.

1992-1994 Cellular One Rochester, NY

Recoveries Specialist

 Responsible for collections of past due commercial accounts.

 Responsible for activating and deactivating phone services.

1989-1992 Citibank Student Loan Corporation Rochester, NY

Customer Service

 Received and responded to telephone or written inquires regarding the federal student loan program.

 Resolved servicing problems.

 Maintained up to date customer information, and managed investigation reports.

Education 1984 – 1988 Lee University Cleveland, TN

Bachelor of Arts, Psychology

Skills Proficiency in Microsoft Office Windows, Excel, and Power Point, BANNER

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