OBJECTIVE: OBTAIN A HELP DESK POSITION IN A COMPANY THAT PROVIDES A CHALLENGING ATMOSPHERE CONDUCTIVE TO PROFESSIONAL ACHIEVEMENTS AND THE ABILITY TO ADVANCE WHILE CONTRIBUTING TO ORGANIZATIONAL GOALS.

SUMMARY QUALIFICATIONS: 11 YEARS EXPERIENCE THAT RANGES FROM DESKTOP SUPPORT TO INFORMATION ASSURANCE TO SECURITY ENGINEERING. MY EXPERTISE SPANS A VARIETY OF TECHNICAL DISCIPLINES INCLUDING DATABASE DESIGN, WEB DEVELOPMENT, NETWORK ENGINEERING, SECURITY ENGINEERING, RISK ASSESSMENT, AND POLICY DEVELOPMENT.

DEGREE INSTITUTION

B.S.

CERTIFICATE HOWARD UNIVERSITY

MAJOR: INFORMATION SYSTEMS MANAGEMENT

CAROLINA COMPUTER TRAINING

CERTIFICATION

• COMPTIA A+ • COMPTIA NETWORK +

SKILLS

END USER SUPPORT/HELP DESK

DATABASE MANAGEMENT

DESKTOP SUPPORT

PC REPAIR

GENERAL LEDGER TECHNIQUES MS ACTIVE DIRECTORY, EXCHANGE - OUTLOOK

WINDOWS VISTA/XP/2000

MS OFFICE 2003 & 2007

CUSTOMER SERVICE

LIFT UP TO 80 LBS

WORK DESCRIPTION

U.S Census Bureau, Gaffney SC – Crew Leader

• Supervised 13 enumerators and 2 crew leader assistants during field operations.

• Located space for training, and notified new employees of training locations, dates, and times.

• Conducted training sessions for 15 trainees.

• Implemented mandatory training by using classroom instructions, practice interviews, and on-the-job guidance.

• Provided instruction on enumeration procedures and familiarized trainees with reports and forms used to collect data.

• Performed preparatory duties such as checking boundaries and becoming familiar with the areas where employees would work.

• Assigned duty areas to employees, observed employees in the field, and provided on-the-spot assistance and supervision.

• Reviewed and certified daily payroll and progress reports and ensured that work was completed within established time schedules.

• Advised supervisor of progress and performance, and made recommendations for dismissal of those who could not or would not perform required duties.

Clean-it Cleaning Service, Gaffney SC - [2007 - Present] - Owner

• Operates cleaning service that specializes in cleaning carpet, tile, windows, and pressure washing for commercial and residential property.

• Manages accounts receivable and payable for all operations.

• Establish timelines and projects necessary to complete all customer requirements in a timely manner.

• Handle contract negotiations with all clients.

• Work one on one with vendors to ensure timely delivery of all products.

• Ensure customer satisfaction with detail-oriented service.

Freightliner Chassis Inc., Gaffney SC - [2006 - 2007] Inspector – Material Handler

• Performed inspection on chassis before they are shipped out for sell.

• Write up orders of each chassis sold and damaged.

• Reads work order and followed oral instructions to ensure materials or containers where moved in a timely fashion.

• Loads and unloads materials onto or from pallets, trays, racks, and shelves by hand.

• Loads materials into vehicles and installs strapping, bracing, or padding to prevent shifting or damage in transit, using hand tools.

FootStar Inc, Gaffney SC - [2003 -2004] - Shipping Clerk

• Received and shipped merchandise in a safe, accurate and productive manner.

• Ability to key accurately and productively using PC's hand-held computers or other such devices.

• Followed all Standard Operating Procedures and safety/security guidance.

• Operated powered equipment as assigned by Manager

• Worked on elevated platforms and conveyor systems.

Howard University, Washington DC - [2002 -2003] - Help Desk/Technical support

• Maintain system logs of faculty and students of the University.

• Assist users in troubleshooting MS Outlook, Office, etc.

• Configure network and e-mail accounts.

• Inventory desktops, laptops and printers.

• Deploy desktops and laptops according to requirements.

• Disposal of outdated computer equipment.

• Manage, troubleshoot, repair and repair printers.

• Install and test hardware to make sure it is working and identify system hardware problems.

• Diagnose problems with software configurations and LAN connectivity issues

• Scheduling and actual movement of PC's during office moves and setups.

• Inventory of local expendable supplies (mice, port replicators, keyboards, laptop batteries, patch cables, monitors, USB cabling, drives, etc.) to ensure proper stock levels are maintained.

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