Spa/Salon Receptionist and Manager
Resume:
Heidi Hendricks
Tempe, AZ **282
Objective:
Seeking a position that will allow me to advance in a Spa/Salon career while continuing my education and helping others.
Qualifications & Achievements:
* First Aid & CPR certified
* Certified Nursing Assistant and Phlebotomy School Graduate
* Certified Massage Therapist #575568-09
Experience:
Kalahari Resort, Water Park, and Convention Center
1305 Kalahari Dr. ,Wisconsin Dells,53965
608-***-**** Janelle Kessler
Certified Massage Therapist/Spa Receptionist July 2009-present
As a spa receptionist; answer phones, book appointments using VisualOne, take payments, check clients in/out, some light cleaning as needed, filing paperwork, taking inventory and assisting with orders, serving beverages, sales, and answering questions on products and services.
As a CMT; Review client intake forms, do client interviews before services to address needs, wants, and expectations of massage service. Give massages based on clients needs such as Hot Stone, Swedish, and Deep Tissue. Also provided Ear candling, Foot Detoxification, Teeth Whitening, and Foot Reflexology. Do client exit interviews including information on re-booking, H2O/hydration, and suggest possible joint mobilizations based on massage. Changing tables, linens, stocking, and light cleaning as needed.
Front Office Supervisor/FD Trainer, January2007- December 2008
Answer phones, file paperwork, check in guests, run cash register, assist with
schedules, support staff, balance transfers, check out guests, do night auditing, supervise several different departments, type 32 words per minute, handle guest complaints, resolve issues with different departments and guests. Provide training and scheduling orientation for new employees. Provide re-occurring training and continuous customer service training to all employees at FD. Cross train individuals from different departments to assist with high volume days. Assist in updating and posting memos and SOP’s.
Crystal Fountains Assisted Living, Whispering Pines
3380 Bridlewood Dr., Plover, WI 54467
CNA, June 2006 to 2007
Fulfill duties of activities of daily living, while supporting patients need to maintain independence. Adhering to state and federal regulations, as well as patient advocacy. Supporting other healthcare staff to ensure best possible
care for each individual patient according to their specific needs.
Second Street Pub
925 2nd St., Stevens Point, WI 54481
Bartender/Cook February 2006-August 2006
Serve drinks and food, prepare and cook food, take payment, stock, sign for goods, and do bank drops as needed. Also light cleaning at end of night and crowd control when neccessary.
Credible Care Inc.
P.O. Box 2128, Oshkosh, WI 54903
Home Heath Aide, February 2004 to December 2006
Assisted with activities of daily living, while supporting patients need to maintain independence. Adhering to government regulations and patient advocacy. Set up appointments and transportation, as needed. Liason beteween heathcare staff and family. Light housekeeping, cooking, and maintaining activities to help patient with loneliness. Dispensing medications as needed.
Education:
Aburndale High School, Auburndale, WI
Graduated,1999
Mid-State Technical College, Stevens Point, WI
Graduated CNA Program, 2001
Graduated Phlebotomy Program, 2004
Madison Area Technical College, Madison, WI
Graduated Massage Therapy Program, 2009
References:
Jenelle Kessler, Spa Kalahari Manager, 608-***-****
Lisa Smith, Spa Kalahari Assistant Manager, 608-***-****
Jenny Capener, Spa Kalahari Massage Therapist, 608-***-****
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