Customer Service Sales Representative

**** ***** *****, **********, **

740-***-**** • ********@*****.***

DOMINIC ROSS

OBJECTIVE

To obtain a position utilizing skills and knowledge received throughout work experience.

SUMMARY OF QUALIFICATIONS

Licensed Insurance Agent in Life, Health & Variable Annuities

Multiple recipient of employee of the Month at Connextions, INC

Former participant of the University of Cincinnati NCAA Certification Committee.

Recipient of Commissioner’s Academic Honor Roll.

Member of the University of Cincinnati football team- Elected Captain.

Awarded Varsity football letter.

Achieved First Team All Conference for football performance.

Affiliation of the Dean’s List.

Received the Bearcat Scholar Athlete award.

EDUCATION

2003-2006 University of Cincinnati Cincinnati, OH

Bachelor of Business Administration Marketing & Entrepreneurship/Family Business

EXPERIENCE IN SALES

Managed accounts of 600 employees generating over 70,000 in revenue.

Cold called insurance brokers in southern Texas selling vision insurance.

Implemented groups of 10-1,000 employees.

Responded to proposals with a product, based on client needs.

Conducted presentation to insurance brokers.

Executed General Agent contracts.

Simultaneously provided customer service to clients and insurance brokers.

EXPERIENCE IN MANAGEMENT

Validate and approve invoicing in a timely manner

Calibrate with client weekly on strategies to improve current business as well as grow new business.

Managed day to day operations for Medicare sales account containing 250 agents

Educates, motivates, leads, guides and directs all assigned Supervisors and representatives.

Ensures attainment of internal and external key performance indictors on a daily, weekly and monthly basis

Coordinate with work force management team to guarantee schedule optimization

Monitors calls and provides feedback to Supervisors and Representatives based on observations. Monitors and tracks employees for progress against internal and external objectives

Interview potential licensed health agents to determine compatibility with account

Deliver terminations to employees

Continuously present and justify performance metrics

Executed training to licensed health insurance agents on products and systems

Uploaded documents into electronic database giving agents the ability to e-mail information to members

Resolve minor technical issues with telephones and computers

Directly supervised 28 licensed health agents to retain members on current individual health insurance policies

Conduct one on one meetings with agents to improve retention skills

Listened and graded calls for quality and training

Generated a nightly report outlining the following day’s agenda.

Communicated directly with members to deescalate any issues with company

EMPLOYMENT DATES

2009-2011 Connextions, INC. WellPoint, United HealthCare

2008-2009 Our Lady Of Peace Jewish Hospital

2007-2008 Sales Representative, Luxottica Retail, Cincinnati, OH

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