Sales Customer Service

Ose M. Mukenge

** ******** ****. ******, ** *****

336-***-**** | **********@*****.***

OBJECTIVE

To secure an entry level position in Finance where I can utilize my educational background, previous work experience, cross-cultural skills and strong desire to help the organization and clients achieve financial goals.

EDUCATION

University of North Carolina at Greensboro Greensboro, NC

Bachelor of Science in International Business with Focus in Finance December 2011

• Study Abroad: Université Jean Moulin III. Lyon, France (Fall 2010 – Spring 2011)

EXPERIENCES

Bank of America Consumer & Small Business Durham, NC

Professional Teller January 2012 – present

• Identifies consumer and small business customers’ needs and create interest in appropriate value added financial product and service solutions.

• Process transactions accurately and efficiently based on established polices and guidelines

• Contributes consistently in critical competencies such as:

o Delivering for Customer and Clients

Maintains a strong focus on customer/client needs and exceeds market’s standard for professional customer treatment

o Managing Risk

Ensure all regulatory requirements are adhered to

Meets market standards in operational excellence

Leads team in balancing accuracy

o Working well with others

Provides and receives 360-degree coaching as necessary.

Assisted management and platform associates to meet sales and improve customer satisfaction

Bank of America Home Loans Greensboro, NC

Mortgage Servicing Specialist II September 2009 – August 2010

• Efficiently processed routine transactions including documenting loan history, updating accounts and analyzing documentation in order to meet established guidelines

• Accountable for analyzing borrower’s mortgage delinquency and proceeded to meet bank’s resolution policies

• Prepared documentation and took appropriate course of action to complete following tasks:

o Foreclosed Homes Short Sales Results

Exceeded standards for obtaining sales results in a timely fashion and communicated with 3rd party inquiries to advise bidding amount

o Broker Price Opinion and Appraisals

Analyzed properties values and helped the department make decisions during bankruptcy proceedings

o Senior Lien Update

Communicated with borrower’s first lien mortgage lenders to retrieve loan current status, payments history and balances ; led department during 2 quarters in exceeding quality audits of 90%

Sears Holdings Corporation Greensboro, NC

Sales Associate May 2007 – September 2009

• Maintained a great knowledge for products in two departments and used it to assist customers to ensure that the highest level of customer service was given

• Used selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals in order to increase profits

• Established customer credit lines to set up credit accounts with vendors and completed all regular sales transactions involving cash, credit, checks, etc.

WCHL Radio Chapel Hill, NC

Marketing and Events Intern Summer 2005

• Gained practical experience in radio broadcasting

• Assisted in planning budget for sponsored public events

• Interviewed individuals in the community to feature their perspectives on “What You’re Saying on the Street” daily program

SKILLS, ACTIVITIES & INTERESTS

Languages: Fluent in French; Conversational Proficiency in several African dialects

Technical Skills: Proficient in iSeries, ALS, Clarifire, BOSS, FIA Database, CROSS, Microsoft Outlook, Word, Excel

Activities: Pi Delta Phi French Honor Society. Omega Psi Phi Fraternity

Interests: Wall Street Journal online subscriber since May 2010; Traveled in 8 European countries to observe cultures; Participated in Human Race Marathon in Greensboro in 2010.

Contact this candidate