Executive Assistant
Resume:
Jason O. Johnson
Largo, Maryland 20774
Phone: 240-***-****
Email: ************@*****.***
OBJECTIVE
My objective is to be employed in an establishment that would utilize my skills of over ten years in customer service, distribution/mailroom operation experience within a legal, business or governmental environment.
PROFESSIONAL EXPERIENCE
November 2010
Millbank & Tweed LLP ( Williams Lea Inc.)
Service Specialist/Customer Service Clerk
Washington, D.C.
Clerk to corporate law firm with 300 attorneys and 2,000 corporate clients; specializing in real estate, copyright, and contracting law.
• Interfaced with delivery services (e.g., FedEx, UPS, couriers) and with U.S. Postal Service to handle all incoming and outgoing mail and packages.
• Maintained log of all incoming and outgoing packages; performed tracking activities, as needed.
• Sorted and delivered incoming mail to appropriate recipients; maintained adequate levels of supplies in copy rooms.
• Coordinated receipt and delivery of all incoming faxes; sent submitted outgoing faxes.
• Set up audio-visuals (e.g., video conferencing equipment, speaker phones) in conference rooms, as requested.
• Managed document file system within computer network; indexed and assimilated all shared documents for efficient access by all parties within the firm.
May 2009 – November 2010
Nordstrom Distribution Center
Distribution Clerk
Upper Marlboro, Maryland
Clerk to stock center supporting all 200 company stores; 300 employees who handling paperwork and preparing shipments going to all stores.
• Provided technical assistance to resolve problems in Customer Service Center.
• Substituted for absent employees and assisted assembly line workers in a fast-paced environment.
• Sorted and distributed incoming and outgoing mail for over 300 employees.
• Fulfilled requests to set up conference rooms with audio-visual equipment including speaker phones for teleconferences and video cameras/TVs for video conferencing.
March 2007 – May 2008
Holland & Knight, LLP
File Clerk/Customer Service Clerk
Washington, D.C.
Clerk to corporate law firm with 200 attorneys and 1,000 corporate clients; specializing in real estate, copyright, and contracting law.
• Interfaced with delivery services (e.g., FedEx, UPS, couriers) and with U.S. Postal Service to handle all incoming and outgoing mail and packages.
• Maintained log of all incoming and outgoing packages; performed tracking activities, as needed.
• Sorted and delivered incoming mail to appropriate recipients; maintained adequate levels of supplies in copy rooms.
• Coordinated receipt and delivery of all incoming faxes; sent submitted outgoing faxes.
• Set up audio-visuals (e.g., video conferencing equipment, speaker phones) in conference rooms, as requested.
• Managed document file system within computer network; indexed and assimilated all shared documents for efficient access by all parties within the firm.
January 2006 – March 2007
March 2003 – January 2006
Balmar, Inc. & Lanier, Inc.
Customer Service Representative/Document Technician
Washington, D.C.
Contract assignment to law firm client: HOWERY & SIMON, LLP via two staffing agencies.
• Responsible for mailroom activities, including sorting/distributing mail, tracking/logging all incoming and outgoing packages.
• Maintained inventory of office and mail supplies.
• Received all incoming faxes and promptly distributed to recipients.
• Fulfilled all requests for reproduction of documents.
March 2002 – March 2003
Nordstrom Distribution Center
Distribution Clerk
Upper Marlboro, Maryland
Clerk to stock center supporting all 200 company stores; 300 employees who handling paperwork and preparing shipments going to all stores.
• Provided technical assistance to resolve problems in Customer Service Center.
• Substituted for absent employees and assisted assembly line workers in a fast-paced environment.
• Sorted and distributed incoming and outgoing mail for over 300 employees.
• Fulfilled requests to set up conference rooms with audio-visual equipment including speaker phones for teleconferences and video cameras/TVs for video conferencing.
SKILLS
• Experienced with all types of office equipment, including photocopiers, mail sorting machines, expense terminals, facsimile machines, 20-key machines.
• Computer proficiencies: Microsoft Word, PowerPoint, Excel, and Outlook.
• Expertise in customer service, filing/indexing documents, and general office duties.
• Strong skills in applying attention to detail, handling multiple tasks concurrently, delivering customer satisfaction, interacting with others, contributing to team effectiveness, and producing quality work.
EDUCATION AND TRAINING
June 1996
LAPLATA HIGH SCHOOL
DIPLOMA
Laplata, Maryland 3.3 GPA- Honor Roll
March 2007 – May 2008
Holland & Knight, LLP
Microsoft Computer Training
Washington, D.C.
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