Customer Service Assistant

James Carter

**** ********* **** **. *******,GA *0309

Home :678-***-**** Cellular: 404-***-**** Email: *************@*****.***

OBJECTIVE

Seeking to secure a challenging and rewarding position as a Dental Assistant, where my skills are effectively utilized to their fullest potential

EDUCATION

Everest College

Dental Assistant Diploma, 2011

SKILLS

X-ray (traditional, digital), Impressions, Chair side Assisting, Specialty set-up, Dental Terminology, Four-handed dentistry, Restoring procedures, Sterilization, OSHA Certified, HIPAA Certified, CPR Certified, Microsoft Office, and Customer Service

EXPERIENCE

DENTIST ASSISTANT

Efficiently sterilize and disinfect instruments and equipment in order to prepare the instruments and materials required to treat each patient.

Display pleasant demeanor and exceptional customer service while obtaining patient information.

Effectively cleansed and sterilized dental instruments in preparation of various procedures.

Acquire and process dental X-rays, and convey and confirm treatment plans with all patients.

Performs expanded duties including fabricate and adjust provisionals, coronal cleaning, place sealants, and teeth whitening for patients.

TECHNICIAN/DRIVER

Performed new installations, reconnects, disconnects, and changes in service while adhering to the safe work practices, NEC/NESC guidelines, and local ordinances.

Managed and completed all paperwork in a timely manner.

Effectively performed troubleshooting service calls.

Provided the customer with materials regarding use of equipment and company policies.

Educated customer on all requested services to ensure understanding.

Properly operated and maintained all equipment used including van.

Reviewed picture quality following installation to determine the best service.

Worked independently with excellent time management skills.

CUSTOMER SERVICE

Assisted and serviced all inbound customer calls for Qwest Communications.

Answered customer inquiries regarding billing and/or service problems.

Maintained quota by selling packages of new and/or upgraded services.

Input customer information accurately and efficiently into the Qwest database.

WORK HISTORY

2011 Dentist Assistant Extern, Metro Dental Associates, Atlanta, GA

2008-2010 Technician, Dish Network, Tucson, AZ

2007-2008 Driver, Crane Transportation, Tucson, AZ

2006-2007 Customer Service Rep, TCIM, Tucson, AZ

2005-2006 Technician, NES Traffic Safety, Tucson, AZ

1998-2003 Aviation Operation Specialists, US ArmyU

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