A/V Tech
Resume:
Robert T. Shuford
Fort Washington MD 20744
*******.******@*****.***
Summary of Qualifications
• Highly motivated, creative and goal-orientated team player with a record of accomplishment in providing communication integration and technical support for commercial, government, and international clients.
• Network administration including project leadership, network deployment, desktop support, system analysis and software customization, installing application software, maintaining domain security, performing diagnostics, hands on installation and setup and troubleshooting for several hundred network devices.
• Direct experience with several data communication technologies including, LAN/WAN and Wireless technology, Voice over IP, Cabling and Wiring, Microsoft and Novell architecture, Citrix and multi-protocol environments..
• Help Desk Technician with 10 years of experience providing PC and Client/Server tech support for small to medium sized businesses. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
• Skilled with TCP/IP, Cisco routers and basic network configurations
Education:
TESST COLLEGE OF TECHNOLOGY
Beltsville, MD
Course: Electronic/Computer Repair January 1999-July 2000 *Graduated August 7, 2000
Work History:
National Technology Rentals AV Technician Sterling VA September 2011 to Present
• Excellent knowledge of teleconferencing, presentation, and tradeshow setups.
• Audio visual experience with presentations, demonstrations, and meeting services.
• Experienced with the a variety of A/V equipment including video wall cubes, Planar/Christie DLP flat panel, rear projection cubes, and projectors, Sanyo LU77 projectors, Digital Projection projectors,
• Shure microphones (wired and wireless systems), lighting and audio mixing boards, auto-patch AV switchers, Sony cameras and remote control, audio amplifiers.
• Technical knowledge of manuals, procedural documentation, and OEM guides.
• Strong communication and customer service skills and willing to lead other technicians
• Strong computer skills, including MS Office Suite
• Site survey with customers at different locations all over DC metro area
General Projection Systems Audio Visual Technician, Lake Mary FL August 2010 to September 2011
• Design, install, and service A/V video conferencing systems
• Provide technical support for audio visual systems.
• Provide technical support for meetings, conferences, classes and corporate-wide broadcasts.
• Perform site maintenance and evaluation.
• Provide user assistance and training with operation of multimedia systems.
• Work with the engineer to verify accuracy of as-built drawings and code changes to integrated systems
• Ability to accurately read wiring diagrams
• Assist with integration and installation projects on site as needed.
• Terminate Coax, Fiber, Audio, Video and Cat. 6 cables
Smart Source, Field Service Technician Vienna VA April 2001 to August
• Responsible for the administration of multi layer networks running for various clients ranging from 200 to 500 nodes.
• Maintain responsibility for PC/laptop setup, configuration, and secure disposal
• Installed and configured operating systems and software according to standardized guidelines and service licensing agreement
• Coordinated upgrades, migrations, and troubleshooting user systems and networks as appropriate in accordance with escalation procedures
• Provided support to organization-wide LAN/WAN connectivity systems solutions initiatives
• Provide management and oversight for technology setups in support of conferences ranging from medium to large spanning across the enterprise
• Responsible for providing 24/7 response time in accordance to established service level agreements
• Configure and repair Friendly Way Kiosk to clients specifications
• Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines
• Experienced with Windows 2000/2003 Active Directory design and installation and design and deployment of enterprise-wide Group Policies using Active Directory components.
• Extensive experience in integrating Windows into Internet and Intranet environments.
Do It Outdoors, Mobile Billboard Installer, York, PA
February 2000 to April 2001
• Setup Electronic Billboards and other types of advertising for clients at select locations
• Maintained and monitored billboards for customer’s satisfaction
• Drove company Truck to different states in the United States to promote ads for clients
Apex System, Cable Technician, Annandale VA October 1999 to May 2000
• Responsible for various network installations for client sites
• Responsible for cable and wiring initiatives including switch closet termination supporting switch and hub installations
Awards and Acknowledgments
Customer Service Award Recipient (2002, 2006)
Technician of Month (July, August, November 2006)
TECHNICAL SKILLS
• Applications: Microsoft Windows 7, Vista, XP Professional, Windows 2000, Microsoft Office 2007,2003/XP, Microsoft Exchange 2003, Microsoft Outlook 2000/XP, Norton Ghost, Remote Desktop,
• Protocols: TCP/IP, DHCP, WINS, DNS, FTP, SMTP, POP3, IMAP4, MAPI, PPTP, SSL, DOCSIS, WLSE
• Hardware: IBM compatible PCs, Kiosk, Workstation, Motherboards, Video & Sound Cards, LCD, CD-ROM Drive, Memory (RAM), IDE/EIDE/SCSI Hard Drives, SCSI Controller Cards, Tape Backup Drives, Scanners, HP Printers, Wireless Routers -Switches, Laptops, Network Cards, Ethernet & Token Ring Protocols and other Peripherals. Supervise audio/video setup installations. On-site tech on large and small Conferences setups.(Projector’s, Mixer’s, Plasma Screen’s and Speaker’s),
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