Manager Sales

TERRY D. YORK

*** **** ********* *****, ********, GA 30066 • 404-***-**** • ***********@*******.***

EXECUTIVE SUMMARY

A highly motivated and innovative Regional Manager having 14 years experience in developing and implementing strategic sales plans directly supporting a drive for top-line and bottom-line results. Skilled at increasing long-term revenue growth by quickly assembling teams and developing talent through individualized progression plans and continued performance monitoring. Actively seeks opportunities and tactical business solutions to expand organizational initiatives.

CORE COMPETENCIES

• Strategic Sales Planning • Statistical / Behavioral Analysis • Budgeting / Forecasting

• Motivational Training • Profit & Loss Management • Coaching / Mentoring

• Team Leadership • Employee Development • Project Management

PROFESSIONAL EXPERIENCE

GODIVA CHOCOLATIER, INC., Atlanta, GA 1998 - 2009

Regional Manager, 2007 – 2009

Territory Manager, 2006 – 2007

Managed and developed five District Managers. Area included 55-plus retail store locations resulting in annual sales revenue of $45 million.

• Succeeded as top region in North America for retention of District / Store Manager Teams in 2008 and 2009.

• One of 25 employees selected company-wide to serve on Brand Experience Team charged with developing and implementing behavioral standards that re-defined the in-store experience for employees and consumers.

• Developed management talent through on-going training, mentoring and continued evaluation of core competency skills and behaviors.

• Instrumental in defining measurement tools monitoring the implementation and effectiveness of store standards and behaviors supporting both seasonal and non-seasonal company initiatives.

Metro-District Manager, 2005 – 2006

District Manager, 1998 – 2005

Directed and organized strategic sales activities for up to 15 store locations including 40 members of management and 100 – 200 sales associates responsible for annual sales revenue exceeding $9 million.

• Ranked in the top 10% of districts in North America 5 consecutive years for growing self-treat side of business.

• Selected to participate in development and implementation of Godiva North America’s Store Manager Competency Program.

• Played a key role in developing and testing the Product Knowledge Program for Godiva North America before company-wide execution.

ARROW FACTORY STORES, Atlanta, GA 1995 – 1998

Director of Training, 1996 – 1998

District Manager, 1995 – 1996

Defined, established and implemented sales, operational and training guidelines for North America retail outlet division.

• Developed and implemented training programs for District Managers and frontline employees resulting in a 23% reduction in employee turnover from previous year.

• Designed store visit and loss prevention audits executed by District Managers as well as daily and weekly audit checklists executed by store personnel.

• Contributed to development and implementation of improved retail performance appraisal system for field employees.

MERRY GO ROUND ENTERPRISES, Atlanta, GA 1988 – 1995

District Trainer, 1993 – 1995

Store Manager, 1988 - 1995

PROFESSIONAL DEVELOPMENT

Disney Institute, Brand Loyalty, Orlando, FL 2008

Campbell University, Bringing the Leadership Model to Life, Reading, PA 2006

Harry J. Friedman Training, Multiple Store Supervision, Atlanta, GA 2001

Talent + Certified, Quality Selection Process, Lincoln, NE 1999

Harry J. Friedman Training, Professional Retail Management, Las Vegas, NV 1998

EDUCATION

Tennessee Technological University, Cookeville, TN 1987

Bachelor of Science, Business Management

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