Customer Service Sales

Anthony Savage

*** ******** **** **

*********@*****.***

Atlanta, GA 30339

Phone 804-***-****

Areas of Skill

Customer Service, Administrative Assistant, Call Center, Collections, Office Assistant, Sales, Retail Sales, Security, Human Resources, Recruiting, Management, Data Entry, Record Keeping, Information Management, Inventory &

Stock Maintenance, MS Office & Lotus Notes. I have the ability to thrive in a competitive fast paced environment.

Education

University of North Carolina – Charlotte, NC May 2007

Course Work in: Communications emphasis in Business

United States Naval Navigation School – Great Lakes, IL December 2003

Certificate of Completion in: Navigation, Management, Weather, Sonar & Radar, Communication,

Nautical Science, Ship Operations & National Security.

Work History

Aon Hewitt – Charlotte, NC October 11 – Present

Benefits Customer Service Specialist

Call Center Customer Service handling incoming calls from clients' employees, answering

health & welfare inquiries. Utilize problem solving and analytical skills to provide effective solutions.

Navigates through various databases to access client specific information. Research account

inquiries, contact healthcare carriers for account updates and verification.

Participate in team chats, schedule client callbacks and manage transaction workflow.

Provide benefits assistance with: Clients Benefit Center’s, COBRA, Medicare, Dental, Vision, HRA,

HSA, FSA, & Dependant Care accounts.

Starwood Hotels & Resorts – Sheraton Premier – Vienna, VA October 09 – March 11

Marriott International Hotels – Atlanta Midtown Suites – Atlanta, GA

Guest Service Agent & Overnight Audit

Welcome & acknowledge all guests; anticipate and address guests service needs

Collections, Check figures, postings, and documents for accuracy. Sales of rooms and promotions, secure,

and maintain all files and records. Prepare, maintain, and distribute statistical, financial information to accounting.

Prepare and review written documents accurately and completely; answer telephones using

appropriate etiquette. Develop and maintain positive working relationships with others; support team

to reach common goals; listen and respond appropriately to the concerns of other employees.

MCV Hospital - Richmond, VA May 05 – August 06

Pharmacy Customer Support Representative

Office Assistant, Call Center Collections, Customer Support, Stocking medications & take inventory of prescriptions drugs, maintain & organized records & reports. Accept prescriptions for filling & deliver to doctor.

Maintaining pharmacy services in accordance with departmental policies & standards as well as state

and federal laws & regulations. Works with Medical Office Administration to ensure effective sales &

delivery of pharmacy services.

Performing general secretarial and administrative duties such as composing and typing complex

correspondence, relaying confidential information, compiling information to develop reports.

United States Navy – Norfolk, VA June 02 – February 05

Quartermaster – Navigator

Navigation of Ship and Captains Aid, Security and Force Protection for in-port, at-sea, and over-seas detail. Planning, schedule making, and travel arrangements for the ship and communicating with international ports. Responsible for ship movement logs, records of all actions for All 4 major departments and 28 sub-departments.

Recruiting, meeting & encouraging people to join the US Navy at Job fairs, High Schools & College’s.

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