Customer Service Representative
Resume:
LaFoya R. House
**** *. ********** ***. *****, Florida 33610
(*****.****@*****.***)
Objective To obtain a position in a business environment to utilize my communication and analytical skills
Experience Correctional Officer
Aug 2008-Oct 2010 State of Florida (DOC), Crawfordville, Florida
Supervised inmates in housing units and those segregated for
administrative or punitive measures; instructed inmates in
housekeeping and sanitation; supervised the issuance of
clothing and other personal effects to inmates. Made
periodic patrols of quarters and work areas and initiate
counts of inmates at regular and irregular intervals;
maintained control and discipline including use of physical
restraint and restraining devices; prevented the introduction
of contraband into the institution.
Correctional Officer
Oct 2007-Aug 2008 CCA, Greensboro, Florida
Supervised inmates in housing units and those segregated for
administrative or punitive measures; instructed inmates in
housekeeping and sanitation; supervised the issuance of
clothing and other personal effects to inmates. Made
periodic patrols of quarters and work areas and initiate
counts of inmates at regular and irregular intervals;
maintained control and discipline including use of physical
restraint and restraining devices; prevented the
introduction of contraband into the institution.
Front Desk Administrator
Nov 2005-Oct 2007 LabCorp, Tallahassee, Florida
Followedoffice procedures and practices, answered multi-phone lines,
maintained office records for patients, performed office
essential duties such as general typing, filing and sorting,
,located and retrieved files upon request from authorized patients,
Received, sorted, distributed all incoming mail and faxes, by all tax types,
Utilized other basic office equipment,, Handled customer
service functions, collected co-payments, made appointments
for periodic patients, ICD-9 and CPT coding, performed paternity testing
Customer Service Representative
April 2005-Nov 2005 Adeeco (Verizon Wireless), Tallahassee, Florida
activated customer phone lines, assisted customers with
account information, calculated daily sales, promoted good listening skills, attended in-house trainings, effectively trained the customer how to use their new systems, greeted customers in a professional manner.
Clerk Specialist
Sept 2003-July 2004 AEA (Apalachee Center, Inc) Tallahassee, Florida
answered phone lines, maintained office records for
patients, performed office essential duties such as general
typing, filing and sorting, general office duties ,Located
and retrieved files upon request from patients,
Received, sorted, and distributed all incoming mail and
faxes, by all tax types ,transmission of various materials,
Handled customer service functions, including telephone,
reception , collected co-payments, scheduled appointments
Mail Room Processor
Feb 2003-Aug 2003 Fringe Benefits Mgmt Company Tallahassee, Florida
processed incoming and outgoing mail on daily basis,
answered multi-phone lines, sorted mail daily, stamped
incoming and outgoing mail, processed benefit claims in
database daily
Education Keiser College, Tallahassee, Florida
Sep 2002-April 2004
Associates of Arts in Paralegal Studies 3.65
Certified Correctional Officer
Dean’s List
References References are available on request.
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