Human Resources Health

Richard Maye, MBA

**** **** ******, *****, **** *5807: Telephone: 419-***-****: Email: *******@**********.***

Specialist in achieving financial turnaround, program growth, policy development, strategic planning

Solution driven visionary leader with proven track record of success in senior executive positions creating innovative solutions to complex financial, organization development, marketing and human resource problems.

Joint venture; start up; inpatient acute care; outpatient rehabilitation; inpatient & outpatient behavioral health

CORE COMPETENCIES / EXPERTISE KEYWORDS:

CEO, COO & CFO Experience … Strategic Plan Development … Practice Management … JCAHO/CARF/COA Accreditation …Quality Improvement Planning … Medicare/Medicaid … Financial & System Analysis … Revenue Cycle Management … Financial Turnaround .....

CAREER SYNOPSIS

Hospital Administrator

Ridgeview Hospital Middle Point, Ohio - September 2011 – February 2012

Adult inpatient behavioral health hospital for individuals experiencing mental health and substance abuse issues. This is an interim assignment as a consultant with the initial responsibility to open the hospital by obtaining JCAHO accreditation and licensing by the Ohio Department of Mental Health. Bed capacity is 25 initially and will increase to 40 within 12 months. Responsible to recruit support, ancillary, professional and medical staff. Provide oversight and leadership supervision to department heads and staff. Developed and implemented the strategic plan for opening the facility on schedule and for increasing bed capacity.

Sr. Director of Professional Services

Mercer Health System Coldwater, Ohio – November 2010 – November 2011

Acute care community hospital organization providing a full range of inpatient and outpatient programs, employed physicians, advanced practitioners, home health, durable medical equipment and rehabilitation services with multiple locations. (My departure was to due to receiving an improved career opportunity and the fact that I was not in a position to help resolve the serious financial problems that the hospital faced)

Key Challenges: Administrator of all hospital and contract physician practices as well as home health and DME. Recruited family care and specialist physicians in a hospital employed model; negotiated contract terms; improved financial performance of the employed physician group and home health department. Design the strategies to implement various components of healthcare reform including Medical Home Model and Clinical Integration. Implemented Stage 1 meaningful use of the EMR system to produce $100,000 in revenue for the hospital. Prepared for and passed the JCAHO accreditation survey.

SENIOR CONSULTANT

Open Minds: The Behavioral Health & Social Service Industry Analyst May 2010 – Present

Executive Vice President of Finance & Operations (company was sold)

The International Phoenix Group, Inc. Delphos, Ohio – Feb 06 – May 06: June 08 – Jan. 2011

For Profit business that provides specialized therapeutic services to families and youth with 11 divisions in 5 states and $18 million in revenue. Report to CEO. Supervised the Director of Finance, VP of Human Resources and VP of Risk Management. Served in the additional capacity as Executive Director of a 26 bed inpatient acute care adolescent behavioral health hospital.

Key Challenges: Responsible for obtaining national accreditation and locating sources of capital to fund continued fast paced growth. Improve economic position of the organization year over year that positioned part of the company to be sold to a competitor. Executive Committee member and chair various committees.

Action Steps and Accomplishments:

• Reduced debt position from $2.4 million in July 2008 to $900,000 by March 2010

• Led the financial restructuring to prevent bank foreclosure and allow part of the company to be sold

• Secure sources of capital for operations and new programs; negotiate terms of lending agreements

• Opened new 26 bed adolescent acute care inpatient behavioral health hospital by leading the process of obtaining JCAHO accreditation, state licensing and $400,000 in renovations, that increased revenue.

EXECUTIVE DIRECTOR

North Central Ohio Physician Services, Inc. Lima, Ohio – May 2006 – June 2008

Manage start up of joint venture neurosurgery – neurology practice for two acute care Level II trauma hospitals with a combined total of over 700 beds. Provide on going operations supervision and strategic management to build a quality driven financially successful regional practice.

Key Challenges: (1) Open office sites on two hospital campuses; (2) Establish operating systems; (3) Develop plan to market the practice to referral sources; (4) Develop strategic plan for growth

Actions Steps and Accomplishments:

• Develop Strategic Plan for Board of Directors to move from start up status to regional neuroscience center

• Develop multi-phase Marketing Plan that increased the physician referral base and patient volume by 33%

• Negotiated contract reimbursement rate increases with commercial insurance carriers of 35% & 40%

• Reduce malpractice insurance premiums by 20% ($80,000) using competitive market pricing

• Develop quality assurance plan for chart audit process and patient satisfaction surveys

• Assist with recruitment and interview prospective physicians for employment; negotiate contract terms

• Develop HR manual & operating policies and procedures; Install employee benefit and retirement plans

• Establish start up fee schedules for surgery and E&M procedure charges

• Develop initial and annual operating budget for Board approval, using pro forma scenarios

• Develop comprehensive data reporting system for Board meeting reports

• Establish accounting system with benchmarks to measure productivity and performance, e.g. monitor payer mix, days in A/R, site utilization by each physician, revenue & visits by site location

• Communicate with physicians to review productivity and financial data, marketing strategies, resolve issues

President & CEO

The Betty Jane Memorial Rehabilitation Center, Tiffin, Ohio – July 2003 – December 2005

Business: Provides outpatient clinical services to persons with emotional and physical disabilities at main campus and 3 satellite sites. (Renal dialysis, behavioral health, speech therapy, audiology, physical/occupational therapy)

Key Challenges: (1) Reverse successive years of operating losses; (2) Improve organization public image; (3) Create positive work culture to improve employee morale; (4) Improve status of Information Technology systems

Action Steps and Accomplishments:

• Achieved profitability in 2004 and 2005 reversing several successive years of operating losses

• Developed three year Business Plan & Vision Strategy to achieve on-going financial success

• Created Family Solutions Program in 2003 and developed an aggressive marketing campaign to educate the public and referral sources and improve organization image. Created Workforce Solutions Program in 2005

• Increased client volume for core program from 2,500 visits in 2003 to 4,000 in 2004 and over 5,000 in 2005 with other program services also experiencing significant client growth

• Developed staff productivity standards and contract pricing formulas to increase cash flow

• Worked with Physicians and healthcare systems to develop Cardiac Rehab program and Occupational Medicine/Behavioral Health blended service concept

• Opened 3 outpatient satellite clinics within hospitals in different communities as a means to increase market share and grow revenue. This required making presentations to the hospital CEO, Vice President of Medical Services and the medical staff at each facility to obtain buy in and approval

• Improved the entire employee benefit package including group health, dental, vision insurance plans. Modified pension plan and added 401(k) feature. Authored and revised numerous policies for the Employee Handbook

Additional Focus: Developed and launched Golden Anniversary Fund Development Campaign with the goal to raise one million dollars. Received multi year lead gift from local trust. Prepared campaign materials using planned giving strategies for a data base with over 1,000 names. Wrote grant requests and received funding from local foundation over three years for the purpose of improving antiquated Information Technology hardware and software. Directed the effort to achieve three year accreditation in 2004 and certification from the Ohio Department of Mental Health in 2005. Created comprehensive Risk Management Plan that outlined a business and information recovery strategy.

Senior Vice President of Finance (CFO) & Operations

Specialized Alternatives for Families and Youth of America, Inc. Delphos, Ohio – 1995 - 2003

Business: Provides specialized therapeutic services to families and youth with 26 divisions in 8 states, $30 million in revenue and 300 employees. Supervised 5 Vice Presidents and 5 Directors (Finance, HR, QA, Support Services, Fund Development, MIS, Staff Training, Centralized Intake, Public Relations, Grant Writing/Contract Management)

Key Challenges: (1) Prevent imminent organization bankruptcy; (2) Implement financial system improvements and controls; (3) Eliminate company’s debt position; (4) position company for long term growth

Action Steps and Accomplishments:

• Added over $30 million in annual economic value by stabilizing organization’s financial position

• Decreased Accounts Receivable by $2 million in less than one year

• Eliminated over $1 million line of credit debt and added over $1 million to the savings in exactly one year

• Increased line of credit authorization from $1.5 million to $3 million including improved lending terms

• Increased cash flow to add another $1 million dollars to sweep account the following year

• Authored a three phase quality improvement plan and designed implementation strategy across eight states

• Increased cash flow permitted improvement in pay and benefit programs for staff, reducing turnover

• Created budget preparation model to use by each State Director and Division Manager using reasonable growth forecast scenarios; reviewed budget proposals from 26 divisions for approval

• Presented annual operating budget to CEO & Board for approval using multiple scenario models

• Reviewed the preparation of and approved for submission the annual Medicaid & Title IV-E Cost Reports

• Negotiated fee for service contract rates with county and state agencies

• Approved all special rate agreements for the Intake Department for individual referrals; e.g. medically fragile, dual diagnosis

• Prepared responses to RFP’s, wrote numerous contract proposals and prepared grant requests

• Prepared due diligence review checklist and performed reviews for mergers and acquisitions

Executive Vice President of Human Resources & Support Services

Key Challenges: (1) Improve culture and work climate; (2) Improve policies and policy administration (3) Develop compensation plans for multi-state environment; (4) Recruit and retain high quality professional staff

Action Steps and Accomplishments:

• Improved group health insurance plan coverage while reducing employee premiums and total cost to the company. Switched to partially self funded group plan that offered employees a choice between two benefit levels. Enhanced features of the Section 125 cafeteria plan, improved retirement plan features and performance

• Implemented an Employee Assistance Program across 8 states

• Developed new salary schedule compensation format

• Created incentive based pay models

• Specialized in Employment Law compliance

• Revised employee performance evaluation, employment application and job description forms

• Wrote policies on disciplinary action, grievance procedure, harassment, FMLA and other subjects

• Reduced employee turnover by 50% saving $250,000 annually after one year

• Developed and provided training programs to management level and line staff

Allen County Health Department: Assistant to the Commissioner 1994 – 1997 part time

Financial Crossroads (Self Employed Business) 1994 – Present (on a limited basis)

Specialized Alternatives for Families & Youth of America, Inc. 1995 – 1997 part time

Director of Operations/Business Administrator

State of Ohio: Department of Mental Health: Oakwood Forensic (behavioral health) Center: Lima, Ohio

Business: Provide inpatient acute care medical and behavioral health services (supervised 150 employees) 250 bed facility. Supervised Support Service departments and Finance, Pharmacy and Nursing – 1984 – 1994

Action Steps and Accomplishments:

• Prepared annual, bi-annual operating budgets and annual capital improvement budget

• Prepared monthly financial report reflecting budget v. actual revenue and expense data

• Prepared provider consultant negotiating rates and terms

• Improved inventory management through purchasing controls and establishing consumption tracking data, which reduced on shelf stock levels saving $100,000 annually

• Served as construction manager for capital improvement projects including a $12 million addition

• Negotiated terms of local labor union agreements, represented agency at arbitration hearings

• Chaired JCAHO accreditation and Health & Safety Committees; member of Peer Review and Utilization Review committees

EDUCATION

University of Dayton: Master of Business Administration

Tiffin University: Bachelor Degree in Business Management

Series 65 Licensed Investment Adviser by the State of Ohio

Adjunct faculty member for Tiffin University teaching undergraduate and graduate level courses in Organization Behavior, (including TQM) Human Resources, Labor Relations, Business Analysis and Research and Operations Management.

COMMUNITY INVOLVEMENT

Former member of the Planned Giving Council for St. Rita’s Medical Center, former Chairman of the Board of Trustees for a non-profit organization, former member of the Board of Trustees for Samaritan Counseling Center and Teens for Christ. Provided seminars on a variety of financial planning topics to various interest groups and have written articles for organization newsletters and newspapers/magazines.

PROFESSIONAL ORGANIZATION MEMBERSHIP

Medical Group Management Association (MGMA); Ohio State Medical Association (OSMA); NERVES the Neurosurgery Executive’s Resource Value and Education Society of the American Association of Neurological Surgeons.

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