Customer Service Sales

THAO “ANNE” HUYNH

**** ***** ***** *****, **********, CA 95829

Primary : 916-***-**** - Email : *********@*****.***

OBJECTIVE:

To obtain a position that will enable me to utilize my experiences and education to advance and build a lasting relationship within the company.

SKILLS & SUMMARY OF QUALIFICATIONS :

• Event Management and Coordination

• Team building and leadership

• Disaster planning, organization, and implementation

• Office Management

• Records Management

• General Accounting and Auditing

• Accounts Payable/Receivable

• Customer Service and Relations

• Excellent software skills:

o MS Words, MS Excel, and MS PowerPoint, Outlook

• Type: 50 words per minute

PROFESSIONAL EXPERIENCES :

Office Assistant-Temporary Position (February 2012 – March 2012)

Aramark Uniform Services, 1419 National Drive, Sacramento, CA 95834

• Performed audits to provide daily management of customer orders and local route packages

• Provided operational assistance of production and account payable departments

• Filed and archive records, memos, correspondence, and reports

• Performed administrative duties that included data entry, edit reports, general audits, and filings.

Disaster Reserve Specialist (September 2005 – February 2011)

U.S. Small Business Administration, USSBA, 6501 Sylvan Road, Citrus Heights, CA 95610

• Identify and lead program communication to the public in-person, via telephone, and by travel to disaster locations nationwide with extended travels.

• Served as liaison between the agency and public to communicate, and implement program objectives with inter/intra-agency coordination to identify and recommend long- and short-term disaster recovery. Participated in speaker’s engagement, town meetings, conference, and act as liaison in the media presenting program information and providing ongoing customer services to existing agencies and the public.

• Organized and led disaster recovery operations in teams and independently self-managed projects which include logistics, recovery planning, and to collaborate with local and government emergency managements and overseeing all aspect of field operation. Direct personnel operations, manage staff and provide training.

• Managed loan contracts and provided loan origination, processing, and closing on home and business loans. Duties include identifying and retrieving documents appropriate to process loans, evaluate credit history, analyze cash flows, provide loan terms and conditions, close and disburse loans, process payments, make recommendations on collateral to secure loan, and secure signatures to close loans.

• Performed administrative duties that included data entry, dictations, audit, analyze agency’s records, answer multi-line calls, schedule appointment, set meetings, organize training, and coordinate lodging and transportation arrangements and per diem for travelers.

Patient Care Supervisor (July 2001 – April 2006)

Eye Exam of California & Lenscrafter’s, 5345 Fair Oaks Blvd, Fair Oaks, CA 95628

• Provided supervision in all aspects of patient care and sales services, which included patient testing, managed medical referrals and follow-ups, contact lens training and dispensing, eye wear consultation, and insurance and medi-care filing, and handled credit and billings inquiries.

• Handled escalations and resolution of customer service-related concerns.

• Responsible for day-to-day business activities- performed daily sales and forecasting, managed inventory-loss prevention, invoicing and merchandising.

• Performed audits and bank reconciliations, filed and archived records, scheduled appointments, set meetings, organized training and handled administrative and personnel records.

• Responsible for overseeing all care management of patient and staff.

Small Business Owner (July 1997 – July 2002)

Honey Treat Yogurt, 6117 Florin Road, Sacramento, CA 95823

• Owned and managed business, in the food industry, in a 5-Years Lease Agreement.

• Managed all business aspects including customer service and sales, staff management, develop and analyze forecasts, maintain financial statements, secure advertisements, promote business interests, and network in commerce through business communications in local areas.

• Performed book keeping and accounting activities which involve the maintenance of the general ledger by reconciling, reviewing, and maintaining financial accounts, audit and invoice receipts to reconcile AR/AP, verify funds and expenditures, review and balance budget.

• Responsible for promoting business to increase sales and the overall success of the business.

• Handled escalations and resolution of customer service-related concerns and of day-to-day dilemmas and delays of business.

NON-PAY EXPERIENCE & COMMUNITY SERVICES:

Gift of Sight, Fair Oaks, CA (July 2001 – April 2006) Staff

Sacramento Loaves and Fishes, CA (March 1997 – April 1997) Kitchen Assistant-Server

EDUCATION DETAILS :

Cosumnes River College, CRC, CA. Accounting Associate of Arts, AA, continuing education in progress

Insurance & Securities School of California, CA. CA Fire and Casualties Pre-Licensing Certificate of Completion, November 2011

University of Phoenix, AZ. Bachelor of Business Science in Finance, BS/F, 2009

Sacramento City College, SCC, CA. Completed Real Estate Principle, RE Practice, and RE Law, June 2009

REFERENCES :

References are available upon request

Contact this candidate