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Sales Project

Redwood City, CA, 94062
August 13, 2012

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Stephanie Schubert

Redwood City, California *****


Objective: Instructional Designer


*Strong e-learning background

*Experienced in managing projects from concept to completion

*Creative approach to design and content development

*Highly skilled at writing, collaborating as part of a cross-functional team, and gathering content from subject matter experts


*E-learning: Captivate, Camtasia, Dreamweaver, Articulate

*Graphics: Photoshop (light), Snag-It

*Productivity: Microsoft Office Suite

Professional Experience

Instructional Design Consultant

10/2003 – Present

*AT&T: Conducted training needs analysis for technical sellers regarding selling complex, integrated solutions. Lead designer for Emerging Technologies University curriculum for technical solution sellers. Led project team to design and develop university-style curriculum consisting of webcasts, standalone video, and instructor-led training; worked with industry analysts for education, government, and healthcare to develop webinar presentations for Bachelor’s Degree program.

*Cisco Systems: Redesigned instructor-led product training on advanced technology products for new hire sales representatives; designed and developed e-learning to train 60,000 employees on new HR system; worked with subject matter experts to design and develop e-learning tutorial on how to use project management software

*NetApp: Designed and developed e-learning programs introducing NetApp technology to new hire systems engineers and partners; designed and developed e-learning programs to train field support personnel on system components, troubleshooting, and "how to" topics such as cabling

*PG&E: Designed and developed e-learning programs to train field supervisors on pipeline concepts and maintenance documentation

*Visa USA: Wrote marketing communications materials for banks, merchants, and internal staff; wrote program documents describing the Visa Incentive Network; wrote reports to banks summarizing effectiveness of Visa Incentive Network offers

*Intel: Wrote strategic planning training for IT management on topics including PEST analysis, SWOT analysis, etc.; documented management process flows

*DigitalThink: Developed e-learning program for pharmaceutical salespeople (Glaxo Smith Kline) on symptoms and treatment for diabetes

Senior Instructional Designer

9/2001 - 10/2003

Apple Computer

Cupertino, CA

*Responsible for training projects from concept to completion, including needs analysis, writing design documents, managing project teams, and managing schedule and resources through project completion

•Designed and developed web-based training and instructor-led training for sales force, including training on how various industries use Apple products

*Partnered with internal clients and represented training organization on product launch teams

*Executive produced video segments for web-based training and conducted video interviews with customers

*Program managed 7-part webcast series

*Collaborated with video and graphics resources to produce web-based materials

Instructional Designer

9/1999 - 6/2001

Pensare, Inc.

Los Altos, CA

•Collaborated with Duke University business school faculty to repurpose graduate-level management education for corporate managers in an e-learning format; topics included supply and demand and macroeconomics

*Worked with internal project teams to specify product requirements and design e-learning content

*Created storyboards for online courses (including video, voice over flash animation, and interactive exercises)

*Collaborated with engineering to ensure that content and functionality could be technically supported

Principal Instructional Designer

9/1995 - 9/1999

Oracle Corporation

Redwood Shores, CA

•Project managed live, satellite broadcasts to educate sales force about corporate-wide market initiatives and new products

*Executive produced video segments and conducted videotaped interviews with customers from a wide variety of industries

*Put in place standard processes and templates for satellite broadcasts and webcasts

*Project managed live webcast series on new software applications and database software upgrades for Oracle sales force, using a variety of synchronous interactive software


University of California, Berkeley, CA

Bachelor's Degree, English

SF State University, San Francisco, CA

Master's Program (EBT), Radio-TV

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