Service Assistant

Sonia Vaz

** *’Brien Court, Apt ***, Charlestown, MA

857-***-**** **********@*******.***

Summary:

Enthusiastic, multi-lingual professional fluent in Portuguese-Creole, English, and Spanish. Proficient in Microsoft Word, Excel, PowerPoint, Publisher, Internet research, and Gmail. Strong capacity to provide positive instruction, motivation and communication to clients as well as colleagues. Excellent administrative and interpersonal skills. Hard working honest team player seeking to develop a long term career serving a diverse population of elders.

Work Experience:

Upham’s Elder Service Plan, Boston, MA( May 2010 to November 2010)

Personal care assistance

• helped with bathing

• eating

• and helped with daily activities

Upham’s Elder Service Plan, Boston, MA (May 2010 to present)

Intern/Activities Assistant

• Facilitate various activities for clients and guests.

• Provide massage to clients to foster joint rehabilitation.

• Transport clients to medical appointments.

• Ensured safe environment

McDonalds, Boston, MA (2010)

Cashier

• Handled transactions of cash, check, credit cards, and automatic debit cards.

• Counted money in cash drawers at the beginning of shifts to ensure accuracy and adequate change for customers.

• Resolved customer complaints.

• Answered customers’ questions and provided information and policies.

City Links, Boston, MA (2005)

Clerical Work/Summer Employment

• Compiled, copied, sorted and filed records of office activities.

• Answered phones, directed calls, and took messages.

• Reviewed files, records, and other documents to determine relevant paperwork for electronic maintenance.

• Communicated with customers, employees and other individuals to provide information.

State Street Bank Summer Employment, Boston, MA (2005)

Receptionist

• Maintained and updated filing, inventory, mailing and database systems, both manually and electronically.

• Answered questions and provided clients with information.

• Organized office space for efficiency.

Laura’s Place, Boston, MA (2005-2006)

Cook

• Seasoned and cooked food according to recipes or personal judgment.

• Prepared fruits and vegetables for proper dining presentation.

• Regulated temperature of ovens, broilers, grills and roasters.

Education:

Urban College of Boston, Boston, MA (May 2010- Present)

• English 100 and Internship Seminar

Training and Certificates:

ABCD Learning Works, Boston, MA (May 2010-Present)

Certificate of Completion: Active Living-Careers in Elder Service

• Alzheimer’s Disease Credential

• CPR/AED Certified American Red Cross

• A Matter of Balance Certificate of Completion

Contact this candidate