Sales / Trainer / Management / Process Development / Operations

SUMMARY OF QUALIFICATIONS

■ M.B.A. and C.M.B.A with outstanding productivity both as a trainer and as a leader

■ 11 years unique combination of experience in retail, training, implementation, and manufacturing

■ Dynamic leader and team builder, consistently motivating others towards success

CAREER BACKGROUND

Franchise Support & Trainer

More Space Place, Clearwater, FL 2006 - Present

Supported forty-three franchise locations, with responsibility for two software implementations costing $250k, plus full responsibility for related training

■ Designed and led training sessions, including product knowledge, operations, and software

■ Training sessions held: one-on-one, classroom (40+), on-site, teleconference, and on-line

■ Software: Cabinet Vision, Small Business Accounting, and MRP

■ Created supporting documentation, including price books, product catalogs, installation manuals, how- to guides, operations manual and other manufacturing related items

■ Responsible for project management, including cost, quality, and deadlines

■ Reported directly to the president of the company

Design Specialist

More Space Place, Palm Harbor, FL 2003 - 2006

Consulted in sales of Murphy beds, custom closets, custom home offices, and entertainment centers

■ Launched direct marketing campaign directed towards home builders which increased sales 10-20%

■ Provided in-home consultations which included taking room measurements, space planning and design using Cabinet Vision

Technology Retail Sales Specialist

Circuit City, Clearwater, FL 2001 - 2003

■ Exceeded personal and company sales goals via proven sales techniques and developing client rapport

■ Sales certification in personal computers, wireless communications, imaging systems, and electronics

■ Conducted weekly service policy trainings to peers not exceeding company goals

Customer Service Specialist

Albertsons, Palm Harbor, FL 1999 - 2000

■ Exceeded company goals as it related to customer relations and cash management

■ Responsible for cash flow management: deposits, bad debt, returns, money wires

■ Sporadic front end management responsibilities

EDUCATION

Western Governors University, Salt Lake City UT

■ Master of Business Administration, CMBA ■ Management & Strategy, 2009

University of South Florida, Tampa FL

■ Bachelor of Arts ■ Mathematics, 2005

St. Petersburg College, Tarpon Springs FL

■ Associate of Arts ■ Mathematics, 2003

References available upon request

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