Leader For Success

EDEN KELLY JR

**** ******* ****

Atlanta, Ga. ***49

Home 770-***-****

*********@***.***

SENIOR LEVEL MANAGEMENT SKILLS

Focus in Full- Cycle Business Management Operation

Financial Reporting * Recruiting and Hiring, Training *Human Resources

Personnel Records Attendance and Payroll *Office Administration

Accounts Payable/ Receivable * Retail Store Management * Customer Relation

Inventory Control and Loss Prevention * Route Sales Merchandising

OBJECTIVE

Detail Manager seeking career change and opportunity in a District Manager position will building a strong management teams through coaching and motivation; ensure an exceptional customer experience by superior customer satisfaction

-----------------------------------------------------------------------------------------------------------PROFESSIONAL EXPERIENCE

Racetrack – Store Manager 01/08 – 08/09

Managers require a high level of energy and routinely work on their feet for 8 to 9 hours. As a member of our store management team, I play a crucial role in the company's success as I’m given responsibilities for the day-to-day management of a multi-million dollar retail operation. Providing leadership to the team of 4 Managers and 8-10 associates to achieve volume and expense targets, provide coaching, feedback and development. . Being a Store Manager required participating in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results. Oversaw all of the personnel operational functions of the store, which include managing a workforce, delivering quality customer service, scheduling adequate staff coverage, handling customer issues and requests

All connect-Relocation Specialist 07-2007- 01/08

At Allconnect I helped consumers make wise, cost-effective decisions by explaining the options, service plans and service providers available across a broad array of home services including telephony, cable, satellite, high-speed Internet and communication. This services made it easier for consumer to relocate too that new home with all there new unities already set up for them. Allconnect's primary customers were national companies such as Comcast, Direct TV, Dish Network, AT&T, and Verizon, etc.

Blockbuster Video- Store Manager 10/05- 07/07

Oversaw all phase of store operation of a $2.0 million Video store to ensure maximum sales and profitability through focusing on key business initiatives. Verify attendance, hours worked, and pay adjustments and post information onto designated records. Calculate or compute wages and deductions and enter data into computer. Compare wage computations, logs, and time sheets to detect and reconcile payroll discrepancies. Maintain confidentiality of employee information. Other duties and. responsibility are recruiting, hiring, training, developing and evaluating. . Set up all invoices to match purchase orders for all undeceived open ASN bill invoices. Acted as cashier, bank depositor, and key punch operator. Handle filing, and accounts payable/receivable, collection with customer loss prevention, bad debit accounts. Telephone collection of past due accounts. Inform customers in regard

to their account status and payment options. Communicate weekly with credit collection CPA Company on accounts that are still outstanding or paid in full

Airtran Airway - Command Center Specialist 10/04- 10/05

As a Customer Service Agents I greet and process passengers at the ticket counter, gate area, baggage service area and assist in operations. Customer Service Agents enforce safety/security measures and protect sensitive zones. As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations. I was promoted to a Command Center Specialist Position were I oversaw and Monitor an coordinates the movement of the fleet, on a daily basis to support the published schedule, the extra flying as may be required by the SOC. Responsible for accountability and working with sensitive information with the Federal Aviation Administration. Track and allocates aircraft spares to support scheduled operation. Coordinates with Maintenance Planning, Customer Services, and Crew Resources to Schedule position ferries, extra sections, and pilot trainers and flying

Kenny’s Shoes Corp/ Champs Sports – Manager &Market Leader 1988-2004

ACHIEVEMENTS:

Was promoted 3 times in higher volume stores to build sales, profitability, customer services between 2008- 2009

Won a reward for Inventory control, loss prevention from 02/06 thru 06/2007 as Store Manager

Promoted June 2005 from Customer Services Reprehensive too Command Center Specialist

Won a reward in 2003 for decreasing loss prevention .2 % from a previous 7.0% Inventory Audit

Was promoted into a $ 2.8 million volume from a $800,000 volume in 1998 as a Store Manager/ Assistant Area Market Leader

Was given an reward for controllable payroll expenses in 1998

Certification:

Food Protection Manager Certification

EDUCATION

Troy State University Troy, Ala.

Business Administration and Management

SOFTWARE

Microsoft words, Outlook, Excel, QuickBooks 2001, Dos, SAP, Call Center Live Accord

REFERENCES:

Furnished upon request.

Contact this candidate