Guest Service Agent
Resume:
Sabrina Thomas
*************@*****.***
**** ******** *** ***** , *** #3
Minneapolis, MN 55408
Cell: 612-***-****
Experience
August 2006 - March 2009
Radisson Plaza Hotel Minneapolis, MN
Reservation Agent
Answering phones
Filing ,Faxing,Data Entry
Setting Reservations,Taking deposits from credit cards
Customer Service
Handling guest inquiries
Ensure that all revenue expected will be received.
Taking on special projects and performs any other duties as assigned
April 2002 - August 2006
Marquette Hotel Minneapolis, MN
Reservations Agent
Answering phones
Filing ,Faxing,Data Entry
Setting Reservations,Taking deposits from credit cards
Customer Service
Handling guest inquiries
Ensure that all revenue expected will be received.
Taking on special projects and performs any other duties as assigned
September 2001 - March 2002
Doubletree Hotel Minneapolis, MN
Front Desk
Checking guest in & out
Booking Reservations
Taking deposit for room charges
Selling the services of the hotel
Education Hilton UniversityDecember 2005 Other Minneapolis, MN
Writing To Reach The Audience
Communication Skills for Resolving Conflict
Getting The Most From Business Documents
Business & Banking InstituteJune 1990 Other
Business Milwaukee, WI
Typing, Professional
People skills
Computers:Excel,DOS,PowerPoint,Word,
10keys,Fidelio,Systems 21,Windows
Bayview High SchoolJune 1987 High School
Basic Milwaukee, WI
Basic Math,Reading,English
Objective Professional and responsible & reliable Individual seeking a highly challenging and rewarding employment opportunity were my skills and background can be utilize.
Skills Computers: Excel,DOS,Powerpoint,Fidelio
Systems 21,Word,Windows, 10Keys
Professional
Customer Service,Problem Solver
Signature Training
Front Desk,Data Entry,Call Center
Follow Directions very well
Oprea data base
Certifications High School Diploma
Business & Banking Certificate
Systems 21 Training Certificate
Hilton University Courses
Employee Of The Month-2005
Employee of the month-2007
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