Export/Import/Operations Manager

OBJECTIVE

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Seeking a challenging & responsible position where my academic knowledge and customer service experience will prove to be an asset to your esteemed organization.

EDUCATION

 Graduate Certificate in International Business Management 2006–2007

Seneca College of Applied Arts and Technology, Toronto, Canada

-- Preparation of relevant documents related to import and export procedures.

-- Involved in critical thinking and presentation skills by working on various detailed

projects with colleagues from varying backgrounds.

-- Identified the intricacies of international trade and importance of finance and market

research.

-- Project on export of anti-theft devices to France, South Africa and Mexico.

 Master in Business Administration (Marketing & HR) 2004–2006

University of Madras, India

-- Completed individual project on creating an identity for temporary employees at Future

Focus Infotech Pvt. Ltd.

-- Completed a group project on the reasons for the private sector gas stations gaining more popularity than the public sector gas stations.

 Bachelor of Business Administration 1999–2004

University of Madras, India

-- Completed an individual project on improving the performance appraisal system followed

at SPIC Pvt. Ltd. India.

 Advanced Level - French 2000–2003

Alliance Francais de Chennai

RELATED COURSEWORK

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Import & Export procedure and documentation, Management Accounting, Cross Cultural Negotiations, International Procurement and Professional Selling, Business Mathematics, Operations Research, Production Management.

EXPERIENCE

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 Operations Manager 2006–2007

Dominos Pizza, Toronto, Canada

-- Maximizing sales opportunities through customer service.

-- Inventory management as per the sales forecast.

-- Recruiting, training & monitoring team members.

-- Responsible for recording all information related to payroll, hiring and termination.

-- Addressing loss prevention and safety issues that may occur during the course of business.

 Management Trainee 2005–2006

Future Focus Infotech (FFI) Pvt. Ltd., Chennai, India

-- Recruiting employees as per specific job requirements and relationship management with existing employees.

-- Recording employee information, including payroll, attendance, bench time and performance

appraisal results in the central database.

-- Analysis of available data to research issues pertaining to the employees and identifying solutions to increase the efficiency of FFI Pvt. Ltd. and its employees.

OTHERS

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-- Spearheaded “Talent Scan”, an intra-college Management Meet (Sep., 2005)

-- Association Secretary of the Business Administration department (2003-2004)

-- Head of the Editorial Board, Ethiraj College (2003-2004)

REFERENCES

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Available on request.

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