Customer Service Sales

ONDER KUTUKOGLU

** ******** **** *** #*** Toronto, ON M6P2M5

647-***-**** *********@*****.***

SKILLS AND ABILITIES

• Fluent in speaking and writing English and Turkish. Beginner in Spanish.

• Strong customer service skill

• Positive attitude with honesty and reliability

• Strong passion for Tourism & Hotels industry

• Able to function effectively as a team player

• Skilled at interpreting Hotel Information System reports

• Competent in MS Word, Excel, Power Point, Outlook, Project Office, and Access

• Continuous desire to learn and be trained

• Certified on Smart Serve & Food handlers and 1st Aid/CPR.

EDUCATION

DIPLOMA IN HOTEL MANAGEMENT JAN 2010-APRIL 2011

George Brown College Toronto/ON

ESL ADVANCED LEVEL DIPLOMA DEC 2008-DEC 2009

PLI Language School Toronto/ON

BACHELOR OF BUSSINES ADMINISTRATION SEP 2003-MAY 2008

Halic University Istanbul/Turkey

EXPERTISE IN ACTION

KITCHEN HELPER JUNE 2011-PRESENT

King west Kitchen Toronto/ON

• Responsible for cleaning kitchen and food preparing equipments

• Helped to prepare vegetables, meats, fish and various other foods for serving

• Arranged ingredients attractively to prepare cold plate combinations

• Performed various other duties as assigned

• Responsible for overseeing food inventory by checking proper temperature of food and by rotating and storing food properly.

ONDER KUTUKOGLU

WAITER’S ASSISTANT JAN 2011-MAY2011

Big Slice Restaurant Toronto/ON

• Prepared condiments for dining

• Prepared kitchen utensils.

• Maintained the cleanliness and sanitation of the restaurant

• Assisted the guests’ needs.

SALES&EVENT COORDINATOR AUG 2010-OCT 2010

Hilton Toronto Airport Hotel Toronto/ON

• Organized and coordinated all aspects of events.

• Responded to Inquiries via phone/e-mail

• Communicated event details with other departments

• Handled customer concerns/issues.

• Completed internal paperwork associated with the event

KITCHEN HELPER FEB 2010-JULY 2010

Ikea Restaurant Toronto/ON

• Responsible for cleaning kitchen and food preparing equipments

• Helped to prepare vegetables, meats, fish and various other foods for serving

• Performed various other duties as assigned

FRONT DESK AGENT MAY 2008-DEC 2008

Panorama Hotel Antalya/Turkey

• Processed, arranged for and organized reservation bills

• Answered promptly the customers' queries on the phone or in person

• Collected all the necessary formal information from the customers for the register

• Greeted guests with a smiling face and giving them all the necessary information about the hotel

FOOD&BEVERAGE SERVER MAY 2007- SEP 2007

Fougure Hotel Alanya/Turkey

• Served food and beverages to the guests.

• Handled concerns/complaints of the customers

• Informed customers of daily specials

• Provided courteous service and be cordial to all Team Members and Guests

REFERENCES

Available Upon request

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