Customer Service Sales

Liz Sessums ***** Hamilwood Houston, TX ***** 281-***-**** liz . sessums19@gmail. . com

**** ** ******* ** ********** SERVICES Houston,TX Owner/Processor

Responsible for processing of residential mortgage loans. Provide a quality service in order to save loan officers time and thus allow them to conduct business more efficiently and effectively

• Analyze a broad range of basic credit and compliance documents

• Complete multiple tasks under aggressive time constraints

• Process and maintain loan files in compliance with governmental regulations, investor requirements and credit policy

• Order all VOE’s, VOD’s, appraisals and title work

• Coordinate with departments and bank to facilitate the mortgage

• Strong knowledge of Conventional, FHA and VA loans

• Short Sale Coordinator/Processor

2004 to 2007 GATEWAY MORTGAGE GROUP Houston, TX Branch Manager/Loan Officer

Responsible for soliciting and originating new loans, and coordinating the closing of consumer,residential, SBA, and business loans. Train and direct new loan officers in the branch

• Manage a branch office while originating loans, offering guidance to new loan officers.

• Analyze risk potential and make sound lending judgments on mortgage and home equity loans.

• Assist customers in deterring financial needs and recommend appropriated credit solutions.

• Promote and recommend products and services and answered customer inquiries,

• Processed loan files

2003 to 2004 GULF STATES MORTGAGE CORP. Houston, TX Loan Officer

Responsible for soliciting and originating new loans, and coordinating the closing of consumer, residential, SBA, and business loans.

• Analyze risk potential and make sound lending judgments on mortgage and home equity loans.

• Assist customers in deterring financial needs and recommend appropriated credit solutions.

• Promote and recommend products and services, answered customer inquiries.

1994 to 2003 BMC SOFTWARE Houston, TX Best Practices and Corporate Account Sales Operation Specialist (2000 to 2003)

Collect, evaluate and research contracts/data and apply this information to customized reports to increase sales productivity.

• Promoted to the sales force to be the first line of support for resolution of complex issues for the top corporate accounts.

• Responsible for managing high volume Fortune 500 companies to resolve complex issues within the account.

• Administered large volume, global and strategic customers. Reviewed contracts and worked with offices overseas in Europe and Australia to facilitate contract negotiations.

• Analyzed license agreements for discounts, maintenance and financial information.

Customer Assistance Representative/Contract Review (1999 to 2000)

Responsible for maintenance revenue, top 30 BMC customers and verification of financed deals.

• Salvaged multiple customer accounts for maintenance coverage. Saved $1,186,038.94 in revenue.

• Administered the companies “Get Back on Board” maintenance program.

• Tracked cancellation trends for sales, marketing and finance departments

• Sold professional services to customers experiencing difficulties in product installation

• Reviewed all Enterprise License Agreements (ELA) over 1 million to confirm accuracy

• Analyzed customer contracts, moved licenses to proper status in Oracle, changed effective dates for maintenance, verify discounts and increase limitation of caps

Collections Specialist promoted to Collection Coordinator (1995 to 1999)

Responsible for the collection and conflict resolution of perpetual license fees, tax, education and software maintenance contract receipts. Maintain limitation of no more than $150,000 at 120 days outstanding

• Managed 150-200 accounts on a daily basis

• Coordinated coterminous dates to reduce the number of invoices being generated to each customer

• Calculated upgrade and maintenance fees

• Resolved billing errors through research with sales, accounts receivable and contract departments

• Handled accounts receivable inquiries from customers and sales representatives

• Prepared of all credit memo requests and the corresponding monthly report

• Analyzed and tracked cancellation trends of customer product on a quarterly, bi-annual and annual basis for the collection and tax departments, research and development group and the director of sales operations

• Processed and analyzed the cash receipts for the collection and accounts receivable departments and the director of sales operations on a daily and monthly basis

• Maintained monthly analysis of aging for collections manager and controller (reduction of DSO)

• Responsible for the creation of the departmental mission statement

• Trained new employees within the department on BMC products and procedures

BMC Sales Support (1994 to 1995)

Responsible for supporting the sales staff in the preparation and delivery of all documentation and promotional giveaways of BMC products

• Processed all requests of literature, tapes and documentation going to current and prospective clients

• Prepared all contracts, proposals and territory reviews as well as special projects for many other

Education

• Assisted in the conversion of AS400 to a PC based application

Professional Training

• Lon Morris College - Jacksonville, TX – Associate Arts Degree (Business)

• SmithKline Beecham - Sales and customer service techniques

• Dun & Bradstreet Seminar - Collection/customer service techniques

• Solution Selling

Skills

• First Horizon – One Time Close Construction Seminar

• Microsoft Word • Siebel

• Microsoft Excel • Equator

• Powerpoint • Oracle Financials

• Calyx Point • CIS (custom database)

• Encompass • IAgent

• Awards

• LP & DU • Res.Net

• Who’s Who Among American High School Students

• Cum Laude/National Honor Society (High School)

• President’s Scholarship (Lon Morris College)

• Phi Theta Kappa (College Honor Society)

• BMC National Customer Service award recipient for the

commitment to quality and customer satisfaction. (10/97)

• 1998 President’s Award Recipient at BMC Software (4/98)

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