Customer Service Administrative Assistant
Resume:
TARA O'SHEA
ROUND ROCK, TX 78665
OBJECTIVE
To acquire a position where I can utilize my education and creativity in the field of mechanical drafting and design.
TECHNOLOGY
AutoDesk AutoCAD 2010 (200 lab hours)
AutoDesk Inventor 2010 (75 lab hours)
AutoDesk 3ds Max 2010 (75 lab hours)
AutoDesk Revit Architecture 2010 (60 lab hours)
AutoDesk AutoCAD Civil 3D 2010 (50 lab hours)
Adobe Photoshop CS3
Adobe Illustrator CS3
Microsoft Word/Excel/Power Point
SKILLS
Proficient in 3D modeling - AutoCAD and Inventor
Proficient in 2D drawing - multi-view and orthographic
Experience in Adobe Photoshop and Illustrator
Proficient in Microsoft Office suite
Typing skills at 70 wpm
Highly motivated, self-directed and resourceful
Excellent organizational and interpersonal skills
Personable, enthusiastic and highly adaptive
EDUCATION
ITT Technical Institute - Levittown, PA
June 13, 2010 - June 9, 2012
Majoring in Computer Drafting and Design. Continuously hold a 4.0 GPA. Awarded Highest Honors each quarter. Will graduate with an Associate in Specialized Technology Degree.
Holy Family University - Philadelphia, PA
2006-2008
Majored in Business Administration with a concentration in Administration. Held a 4.0 GPA.
The Philadelphia High School for the Creative and Performing Arts - Philadelphia, PA
2001-2004
Received: High School Diploma. Majored in Creative Writing. Ranked 20th in class. Quality Control Editor for school Literary Magazine. Staff Writer for school Newspaper.
EXPERIENCE
AAAA Insurance & Financial Services - Southampton, PA
Customer Service Representative January 18, 2010 - Present
Answer phones and efficiently handle customer questions and concerns. Direct calls as needed and create and relay messages when necessary. Repair and organize existing files with attention to detail to meet policy specifications. Re-establish lost files by recreating previously destroyed paper copies. Responsible for incoming and outgoing mail and email correspondence.
The Boathouse - Beach Haven, NJ
Server 2008 - 2009
Provide energetic customer service and create a friendly dining atmosphere for guests at an upscale seafood restaurant, responsible for opening wine bottles at this BYOB location. Assisted in dessert plate up and preparation. Provide cater-style service at banquet events with attention to detail and commitment to customer satisfaction and excellence. Responsibly handled own bank, making change for cash checks as well as authorizing and finalizing credit card sales.
Philadelphia Academy Charter School - Philadelphia, PA
Executive Assistant 2006 - 2008
Efficiently handled and organized incoming and outgoing correspondence with attention to detail and priority. Arranged travel itineraries, coordinating multiple schedules and preferences. Managed and coordinated administrators calendars and created and provided pre-meeting informational packets. Managed incoming student paperwork, resume database, and employee files.
Philadelphia Academy Services - Philadelphia, PA
Administrative Assistant 2000 - 2005
Acted as office support for newly opening schools. Developed and implemented and organized system for maintaining student records. Created and maintained a student database. Efficiently answered phones, took messages and created informational flyers as well as coordinated informational meetings and conducted new family interviews.
REFERENCES AVAILABLE UPON REQUEST
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