Project Engineer / Project Manager/Service Technician

Emerson Argueta

*** ******** **.

Royse City, Tx

USA

Direct: 214-***-****

*******.*******@*********.***

Experience

Facility Associates

Operations Manager

Mesquite, TX USA

March 2006 - Present

As Operations Manager

Head of operations for installation, Inspections, and Service. Managing Teams on job completion as well as scheduling to ensure client satisfaction. Establishing customer service and client relations as top priority. Sending work proposals to clients and following up to continue work flow. Hiring and interviewing possible employment candidates. Job-site walk downs and keeping employees on track and verifying quality standards. Conducting weekly employee meetings to discuss current topics, and touching base on ongoing projects. Keeping log's on employee tardiness and conduct, but also rewarding good work and giving encouragement.

As Service Manager

Handling Service Docket and assuring customers of quick and competent service was on the way. Assisting less qualified technicians with troubleshooting more difficult problems. Handling irate and demanding clients with a level of professionalism, and assurance. Administering escalated issues and handling the problem to certify customer satisfaction. Sending Repair work proposals to clients to receive a purchase order number before scheduling repairs.

As Service/Install Technician

Installing All Fire Alarm related devices, as well as programing of the Main Panel. Wiring systems from sprinkler monitor warehouses to 30 story High-rise buildings. Testing systems for Annual inspections and certifying operability to the Authority having jurisdiction. Ensuring functionality of all auxiliary functions as well as initiating devices. Trouble shooting a variety of system types from Hochiki, Notifier, EST, SK, Firelite, Siemens, etc. Making program corrections and alterations as needed. Trouble shooting field wiring and aliveiating grounds and shorts.

Verizon-Telvista

Business DSL Tech Support

Plano, TX, USA

August 2005 - March 2006

Trouble shooting business DSL connections over the phone, increasing my multi-tasking ability. Logging all service call's in Remedy, paying attention to detail with every instruction. Configuring pppoe, dhcp, and static ip address connection types.Trouble shooting Email errors and complications with Outlook, OE, MSN, etc. Fullfillment's on installation's w/ variety of hardware, routers, modems,etc. Dealing with different types of customers everyday over the phone.

ST Micro-electronics

Manufacturing Specialist

Carrollton, TX, USA

September 2004 - September 2005

Wafer fabrication in a cleanroom environment. Handling 6'' in. wafers with high density integrated circuits. Following very specific and crucial instructions from technical process engineers. Qualifying Endura's and MRC's (tools used to process wafer's) to make sure they meet specifications of protocol.Testing circuits to ensure quality and qualifications to proceed to the next level of manufacturing

Target

Guest Service Personnel

Rockwall, TX, USA

May 2001 - 3 2004

Assisting guest with their needs and questions in the electronics dept. (digital cameras, dvd players, tv's, gaming consoles, etc.)

Instructing and demonstrating to customer in how to use cameras, printers, lcd screens, memory, gui devices, etc.

Education

ATI-Carreer Training

Dallas, TX USA

Major: Electronic Technology

-Basic Electronic Theory

-AC\DC

-Analog electronics

-Digital electronics

-Hands on training

-o-scope

-multi meter

-Logic probe

-surface mount technology

-constructing circuits with bread boards

-Computer Technology

-Networking

Hochiki Certification

Firelite Certification

Royse City High

HS

Royse City, TX USA

Objective

Detail oriented individual seeking growth and opportunity with a great company.

Languages

Bilingual

- Spanish\English

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