Human resoures management

PROFESSIONAL PROFILE

I have over six years of experience in the Financial Services Industry working in human resources including staffing, benefits administration, compensation analysis, performance management and HR project management. As a student enrolled in New York University’s Human Resource Management & Development Masters program, I have developed a strong foundation in the area of Organizational Effectiveness (Organizational Assessment & Analysis). This program has enhanced my experience as an HR professional and further developed my skills as a practitioner.

EXPERIENCE

BHP Billiton, Port of Spain, Trinidad December 2008 – January 2009

Human Resource Assistant

• Reviewed the HR Manual and aided with the development of new policies, made recommendations with regards to updating the contents of existing policies, made sure all policies complied to the new Global format.

• Worked closely with a team of HR Officers to review the content of the HR Manual and made necessary changes to the manual as appropriate.

• Aided with the Motor Vehicle Policy Review and Analysis.

• Redesigned the Overtime Record Spreadsheet to allow for greater analysis and management.

United Nations Headquarters, New York, NY September 2008 – November 2008

Intern

• Utilized the Missions and Headquarters HRIS and Job Status Classification Tables to create staffing and job status reports.

• Reviewed Recommendations for Change of Appointment (promotions) from the Missions and prepared Change of Appointment Cover Sheet Reports which either approved or denied the requests for promotion.

• Updated HRIS at Headquarters to include staff separations from the Missions.

• Updated Task Management IS system with Overdue, Completed and Extended Tasks of the HR Officers.

Aegis Business Solutions Limited, Port of Spain, Trinidad May 2007 – August 2008

Senior HR Consultant

• Researched, developed and published a comprehensive Benefits & Allowances Reference CD-ROM Guide (2008) that provided relevant data from eight surveyed industries within Trinidad.

• Developed comprehensive Compensation reports for two of our most competitive oil and gas organisations – BHP Billiton (Trinidad) and Phoenix Park Gas Processors Limited.

• Analyzed reported data, and completed customized client and generic participant report informing on respective compensation and benefits position in relation to surveyed market.

• Advised client on requirements for adjustments, aligned with client compensation strategy.

• Prepared a thorough Employee Engagement Survey Report for Total Convenience Management Limited, (a small Automotive Service organisation).

Sagicor Life Inc. Port of Spain, Trinidad January 2005 – April 2007

Methods & Operations Associate September 2006 – April 2007

• Documented processes of various departments, converted documentations to process mapping using Visio, analysed the processes and made recommendations for improved process flows within the department.

• Conducted Job Function Focus Groups which involved meeting various employees who did the same or inter-related jobs but in different locations or branches. Documented the issues, analysed the findings and prepared a report with recommendations to improve the process flows and to suggest best practices.

• Conducted a Management/Employee Relations Survey, which involved randomly selecting a range of permanent employees to survey the nature of management/employee relations within the organization. The findings, analysis and recommendations were submitted to Senior Management in a report.

• Development of ‘Cash Handling’ & ‘Customer Service’ Policies by observing current practices, interviewing the relevant managers and researching best practices.

Human Resources Associate January 2005 – August 2006

• Responsible for Full Cycle Recruitment which included posting vacancies internally and externally, sourcing candidates, conducting first round interviews, developing and overseeing job simulations exercises, scheduling second round interviews with hiring managers, conducting reference and background checks, preparing offers for prospective new hires and conducting orientation of new employees. Hired 57% of all permanent staff.

• Worked closely with line managers to determine the manpower needs for temporary staff and recruited temp staff or end current contracts as needed. Recruited 100% of all temp staff and 18% were made permanent owing to the quality of the candidates sourced and needs of the department.

• Responsible for the launch of a new Performance Management System which included the development of a Performance Management Training plan for all staff, training all staff to use the new system (OnCore), on what is Performance Management, on the development of Performance Standards and SMART Goals and on effective communication skills and attitudes during the performance review cycle.

• Management and administration of reward and recognition program which comprised of three different types of awards: a departmental award and a company quarterly and annual award. Responsible for promotions, announcement of nominees, sitting on the committee to assess nominations for the quarterly and annual awards, announcing winners and disbursing prizes. Also conducted Focus Groups, analysed findings and prepared reports for Senior Management to maintain the vitality of the Rewards & Recognition Program.

• Development of a Travel Reimbursement Policy based on the research and findings of other local financial institutions and the strategic objectives of the organization.

• Process documentation of all key functions to ensure continuity and quality control.

RBTT Bank Limited, Port of Spain, Trinidad January 2002 – December 2004

Human Resources Officer

• Analyzed the findings of an Employee Satisfaction Survey (2001), prepared a report with recommendations and presented it to Senior Management.

• Developed Job Competency Profiles for eleven Job Families within RBTT Bank reviewing job descriptions and interviewing managers. Competencies developed at the Customer Service, Supervisory, Management and Senior Management Level.

• Succession planning including developing Key Positions Grids, identifying current incumbents, potential successors and time-line for development for potential successors.

• Worked with HR Managers in the development of a Succession Management Program and Policy.

• Researched other local and regional banks’ Overtime Policies, compared it to RBTT’s and made recommendations for changes.

• Benefits Administration for the largest (250 + employees) branch of RBTT Bank Limited which included medical claims, salary increases, uniform disbursement and promotions.

EDUCATION

New York University, New York, NY

MSc. Human Resource Management & Development, Expected May 2010 (Night Classes)

Concentration: Organizational Effectiveness

Arthur Lok Jack Graduate School of Business, St. Augustine, Trinidad

Post-Graduate Diploma Human Resources Management, August 2001

• Interviewing Skills Certificate, November 2005

University of the West Indies, St. Augustine, Trinidad

B.A. Linguistics, Minor English Literature, July 1997

PROFESSIONAL ASSOCIATIONS

Society for Human Resource Management (SHRM), 2002-2008

• Human Resource Generalist Certificate, October 2007

Human Resource Management Association of Trinidad & Tobago (HRMATT), 2008

• Compensation & Benefits Certificate, October 2007

AWARDS AND RECOGNITION

Certification of Achievement 2008, International Competencies Development, New York University

Spotlight Award 2006, Performance Management, Sagicor Life Inc.

Rookie Employee of the Year 2006, HR Generalist, Sagicor Life Inc.

Spotlight Award 2005 – Morale Boosting & Team Building, Sagicor Life Inc.

SKILLS

Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint

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