Customer Service Representative

OBJECTIVE

To obtain a full time entry level account or payroll clerk position in the small business field.

EDUCATION

Associate’s of Applied Science in Accounting Administration, August 2006

ECPI College of Technology

GPA: 3.39

Rewards Received: Dean’s list

Honor Society: Phi Theta Kappa

Skill Proficiencies:

Payroll Accounting (tax schedules, payroll registers, employee’s earnings records, employee time calculations, calculation of the appropriate federal and state income tax to be withheld as well as social security tax, Medicare tax and disability insurance, Forms 940 and 941)

Accounting (general ledgers/journals, accounts receivable, accounts payable, trial balances)

Computerized accounting Applications (Quickbooks, Peachtree)

Tax preparation

Advanced Spreadsheets

Word processing

Billing and Invoicing

EXPERIENCE

West at home/Virgin Mobile- Work at Home November 2007-February 2008

Account manager

Manage customer accounts, set up accounts, and take payments for those accounts. Customer service and notate accounts, troubleshoot handsets, and place sales orders.

Green Earth Contracting, LLC- Pelzer SC July 2007- September 2007

Purchasing Manager

Manage Inventory, ordering job materials, negotiating with Vendors, Issue Purchase Orders, process Purchase order requests and authorize purchases. Updated purchase orders in QuickBooks, Maintain purchase orders in Excel, and created reports for my superiors.

Key Contributions:

* Issue Purchase Orders

* Communicated with Project Managers to address materials needed for jobs.

* Maintained spreadsheet in Excel for the purchase orders.

* Maintained Inventory

* Intermediate Spanish

Teletech- At Home April 2007 – September 2007

Best Buy Concierge/Phone Operator

Take in bound calls, and direct them to the correct departments. Customer Service, Communication, Computer skills, Approve time daily, and work from home through company software.

Morales Lawn Care – Liberty SC March 2005 – March 2007

Accounting Manger

Manage all accounts payable and receivable, posting payments and generate bank deposits. Prepare profit and expense reports and financial summaries using Microsoft Excel detailing company’s financial status. Create invoices and track overdue accounts. Research and resolve billing and collections disputes. Performed accounts receivable functions, balancing cash and posting service invoices.

Key Contributions:

* Generate invoices for customers.

* Communicated with customers to address inquiries and resolve issues.

* Set up company information with Quickbooks and Excel.

* Improved processes for creating customer invoices, which reduced overall timeframe for receiving payments.

* Demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy.

* Intermediate Spanish

Contact this candidate