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Program Manager

Little Rock, Arkansas, 72209, United States
$45,000-50,000 Annal
October 27, 2011

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**** ***** ***** ****, ****** Rock, Arkansas 72209

Home: 501-***-**** Cell 501-***-****

Over 30 years combined experience in the Army Reserves and Army National Guard,(21 years active duty), with a Bachelors degree in Organizational Management. Read, interpreted, and applied various rules, regulations and protocols for the military. Since 3 January 2011, I have been in the position of Community Support Coordinator for Arkansas. This consists of the following duties to include coordinating and assisting Soldiers and Family member programs and policies that support the United States Army, the Army National Guard and the Army Reserve. I improve and meet the four focus areas outlined; behavioral health, faith based, financial and legal needs of Soldiers and Family members who are geographically dispersed from Family support facilities. I research and facilitate partnerships with community agencies; update the information in the Army OneSource Locator, develop networks with other AOS CSCs, OSD regional Liaisons and the Army Community Covenant to ensure a framework exists to implement all aspects of Army OneSource.

Key Attributes:

Resource Allocation – Personnel Management, Technical Support, Logistics, Budgets

Compliance – Assessment, Procedures, Regulations, Quality Control

Leadership – Staff/Team Development, Diplomacy, Vision, Values, Goals, Objectives

__________________________Professional Summary__________________________

Army OneSource Community Support Coordinator-Arkansas



3 January 2011 – 28 September 2011

1818 Library Street, Suite 1000

Reston, VA 20190 Supervisor: Amanda Payne, Regional CSC 904-***-****

Civilian contractor for United States Army Moral, Welfare and Recreation Command, Fort Sam Huston Texas.

• Assigned as Army OneSource Community Support Coordinator for Arkansas.

• Duties as Community Support Coordinator provided oversight and leadership for growth/maintenance of the Army OneSource program to create “community partnerships” with civilian organizations, groups and businesses in the areas of behavioral health, faith based, finance and legal to foster working relationships within these organizations to provide standardized services to Service Members and their Families no matter what their geographical location. Monitored and tracked level of services within the partnerships created to make sure that services were utilized. Managed the Army OneSource Services Locator Page on the AOS website with updated services throughout the state.

Regional Incentives Operations

MacroSystems Inc. 1 March 2010 – 10 October 2010

123 NW 36th Street, Suite 201

Seattle, WA 98107 Supervisor: MSG (Ret) Mitchell Flemming 501-***-****

Civilian contractor for National Guard Bureau in the area of enlistment bonuses/enlistment incentives to Service Members of the Army National Guard.

• Assigned as Regional Incentive Operation Team for Region One that encompasses the northeastern United States. The states assigned to me are: Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, and Vermont.

• Served as subject expert in the area of enlistment bonuses and incentives so that each Service Member receives the proper bonus and or incentive that he/she has signed upon enlistment. Depending on what job he/she enlisted for in their enlistment contract, I ensure that both parties, the Service Member and the National Guard stay within the guidelines of DoD, Army, and Army National Guard Regulations that pertain to the type of bonus and incentive each Service Member receives at enlistment.

Yellow Ribbon Support Specialist II

GAP Solutions November 3 2008 - February 25 1010

12054 North Shore Drive

Reston, VA. 20190

Supervisor: MAJ Hilary DuBois 501-***-****

Civilian contactor for the Arkansas National Guard “Yellow Ribbon” Reintegration Program to help Service Members and their families before, during, and after mobilization and deployment.

• Served as subject expert in developing a working program for the

“Yellow Ribbon” Reintegration Program as Support Specialist II for the Arkansas National Guard.

• Managed the administration of over $1 million annual budget for the “Yellow Ribbon” Reintegration Program.

• Supervised in setting up over forty different "Yellow Ribbon" events in 2009 for Reserve component Service Members, i.e. Army Air and National Guard, Army Reserve and Marine Reserve Service Members through out the state.

• Served as “Yellow Ribbon” coordinator for over 20 “Lunch & Learns” around the state of Arkansas. These events comprised of monthly meetings in different locations in towns and cities where Army National Guard Armories are located to meet with the fulltime National Guard staff of each armory and with the civic leaders in that particular city or town. In these meetings, State Family Support staff & Yellow Ribbon personnel would present a brief overview of the different programs that was offered to help the Service Members of that community and to also get the civic leaders involved in helping the Service Members and their families in the event of mobilization.

Veterans Administration

Veterans Benefit Administration

29 November 2007 – 1 September 2008

2200 Fort Roots Drive, Bldg 65

North Little Rock, AR 72118

Supervisor: Jason Ware 501-***-****

Assigned to the Veterans Administration Office as Veterans Service Representative to review and process compensation benefits for disabled veterans

• Processed claims for disabled Veterans. Determined the validity of each claim, prioritized and directed recommended disposition for each claim. Worked within DoD regulations pertaining to all aspects of compensation for disabled veterans.

Serco-na 10 October 2007 – 15 November 2007

1818 Library Street, Suite 1000

Reston,VA 20190

Civilian contactor for the Army Reserves in Arkansas (90th RTC Command) in the area of Family Support Services for the major Army Commands in Arkansas.

Serco-na 1 December 2005 – 30 September 2007

1818 Library Street, Suite 1000

Reston, VA 20190

Supervisor: Michael Langston 501-***-****

Civilian contactor for the Arkansas National Guard Recruiting & Retention Command in the area of operations for Recruiting & Retention personnel. I also served as Guidance Counselor at Military Entrance Processing Station at Little Rock, AR as needed to process new enlistees.

Arkansas National Guard

15 May 1999 – 30 November 2005

Camp Robinson North Little Rock, AR 72199

Supervisor: LTC Leslie Collins 501-***-****

____________________PROFESSIONAL EDUCATION_______________________

Bachelor of Arts - Organizational Management

Central Baptist College, Conway, Arkansas 3.1 GPA.


• Incentive Managers Course, Professional Education Center, Camp Robinson, Arkansas

• Army National Guard Recruiting & Retention Course, Professional Educational Center, Camp Robinson, Arkansas.

• Military Entrance Processing Guidance Counselor Course, Professional Education Center, Camp Robinson, Arkansas.

• Computer Operations, Microsoft Word, Access, Excel, Outlook, and PowerPoint, ITEC, Little Rock, Arkansas.

Salary Requirements: $45,000 - 50,000 Annual


Barbara Lee, Transition Assistance Advisor

Arkansas National Guard

Comm: 800-***-****/501-***-****

Sean Flannery,

Arkansas Air National Guard

Yellow Ribbon Support Specialist

Comm: 501-***-****

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