Management

CAREER PROFILE

Enthusiastic and goal oriented professional with 14 years in financial and banking operations and 12 years operations management. Possess the ability to build positive relationships with clients, constituents, community leaders, and corporate professionals. Results-driven and tenacious achiever, adept at utilizing organizational skills, self-motivation, and initiative to increase market share and maximize bottom-line results. Outstanding verbal and written communications skills along with dedication to superior service. Proficient in French and English; conversant in African languages and dialects, can read Spanish. Held Series 6 and 63 Licenses.

Areas of expertise include, but not limited to:

- Proven ability to assume challenging roles, perform highly visible positions, work under pressure to meet deadlines, and produce strong sustainable results

- Dynamic finance management career with full collaborative and leadership responsibility in providing strategic direction to company and product service lines

- Possess strong presentation, negotiation, and communication skills, with expertise in establishing top-producing relationship with customers and business partners

- Aggressive and energetic self-starter; outstanding in working both independently and collaboratively

- Consistent success in exceeding productivity and performance goals

PROFESSIONAL EXPERIENCE

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PNC Bank, National Association - LOCATION

OPERATIONS MANAGER, MIDDLETOWN BRANCH 2006-Present

Key Contributions:

- Expanded the new branch, new building, and new location to more than $20M in deposits and $18M in loans within 15 months

- Obtained and maintained the highest possible customer satisfaction rate and implemented internal control system to guarantee total compliance with all banking laws and regulations

- Maintained network of referrals sources through community involvement; churches, schools, police, firefighters, and chamber of commerce

- Achieved 100% branch scorecard through successful events organization that extensively gained customer interest and confidence

- Efficiently instructed several business owners about cash flow and used available tools for efficient management such as online banking, online bill payment, and deposits

- Acknowledged by customers and colleagues for outstanding service performance and team building success

Wachovia Bank, National Association - LOCATION

CUSTOMER RELATIONSHIP MANAGER 2000-2006

Key Contributions:

- Streamlined and turned losing branches into profitable financial centers through leadership and motivation

- Developed and improved book of business and total deposits by acquiring several new household customers through diversified loan pipeline and community involvement

- Closed $1.5M in consumer loans against the goal of $500K monthly

- Created presentations of monthly and annual closing of books

- Proactively trained new personnel, facilitated meetings with chamber of commerce, as well as conducted business meetings

Northwest Airlines, Newark International Airport - NEWARK, NJ

CUSTOMER SERVICES SUPERVISOR 1996-2000

Key Contributions:

- Successfully organized evening shift of 25 employees, developed both domestic and international on time departures rates and decreased incidents of luggage delay, enhanced customer satisfaction for an average of 1500 international on domestic travelers

- Set up a working agreement with other airlines regarding passenger rerouting and baggage handling process, as well as analyzed weekly schedule for any call-in’s in order to deliver appropriate and direct response

- Guaranteed fast and smooth transfer of pilots to and from other quarters; contacted hotels to make reservations for passengers in case of delays due to mechanical or pilot issues

Ernst & Young, LLP - NEW YORK, NY

EXPATRIATE TAX DEPARTMENT, BILLING MANAGER 1991-1995

Key Contributions:

- Created client management administration system to reduce time and obtain final invoices; utilized system that resulted in discovering unbilled services worth more than $750K

- Led data gathering, verification, and distribution in preparation of clients’ expatriate employees

- Coordinated work between international offices in Asia, Europe, South America, and Africa and established relationship between multinational clients such as American Express, McGraw Hill, former Chemical Bank, ABC News, and many more

Massraf Faysal Al Islami Bank - DAKAR, SENEGAL

MANAGER, CREDIT ANALYST 1982-1988

Key Contributions:

- Oversaw a group of 13 f/t and several contractual; coordinated with investment group as adviser in the project study, marketing and sale of investment certificates

- Instrumental in presenting idea of the bank to various religious leaders of the country and directed bank’s portfolio of individual and corporate borrowers including project studies, collateral evaluation and granting credit

- Led a team that implemented and successfully tested computerized online data entry system involving more than 10,000 accounts and facilitated various training sessions to teach new recruits to sell Bank’s products; co presented the bank at the Central Bank’s meeting

EDUCATION AND CERTIFICATION

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Master of Arts in Law and Economics, Major in Economics and Business Management

Dakar University, Senegal

Bachelor of Arts and in Law and Economics, Major in Economics and Business Management,

Dakar University, Senegal

Selected Masters Coursework in Economics

Hunter College, New York, NY

Postgraduate Degree in Islamic Banking and Economics

Former International Institute of Islamic Banking and Economics, Cyprus

Lending Certificate, First Union University, PA, 2000

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