Customer Service Sales

Danyeal F Johnson

*** **** ****** ******* ** ****8 510-***-**** *************@*****.***

Summary of

Qualifications Nineteen years of customer service experience.

Worked in various high volume call centers in service, training and supervisor roles. Detail oriented with strong organizational skills.

Highly self-motivated.

Possess excellent written and verbal skills.

Extremely easy to train. Ability to work independently or as a team player

Experience Customer Service Rep I

2011-Present University of California Oakland, CA

Provides information and guidance primarily by phone to UC employees, retirees and survivors regarding insurance and investment strategies for both pre-retirement planning and health and welfare coverage

Topical areas include defined retirement benefits (retirement, survivor, disability, death), retirement savings programs, health, welfare and flexible spending account programs and personnel programs

Calculate financial projections for retirement income taking into consideration benefit limits under IRS limitations and Federal and State withholding considerations and tax liabilities and consequences

Act as location representative to one or more of the 14 locations served by UC Benefits. Help to expedite campus problem resolution and serve as a complete resource for the location Benefits Office for inquiry resolution

Perform staff research and resolve problems in response to customer benefit program inquiries.

Supports the annual Open enrollment function on a statewide basis

Client Service Rep, Account Relations Lead, Customer Support Supervisor

2005-2011 Berkeley Heart Lab/Celera/Quest Diagnostics Alameda CA

Provided assistance to field personnel related to laboratory information and problem solving

Responded to request for lab report to be relayed to clients

Assisted in problem solving with orders, test turn around time delays and any other issue that relates to customer satisfaction

Verified information and create data records, input key communications with clients that may assist field representatives

Worked with logistics department to establish and maintain system for marketing materials supplies

Account Management utilizing Salesforce.com

Updated ADT system for payroll

Shipping Assistant, working with Fed Ex database

Assisted in sample processing

Appointment setting for Patients to speak with Clinical Educators

Client Service Rep, Specimen Management Clerk

2004-2005 Lab Corp of America San Leandro, CA

Worked on small team providing the medical industry test results and add on testing

Provided test requirements to medical clients, lab and phlebotomist

Processed specimens for testing

Dispatched couriers for specimen collection

Customer Service Rep

2002-2003 UPS Capital Atlanta, GA

Responsible for updating an internal database and produce weekly report on activity and results

Verify information provided on applications and determine rate and liability

Explanation of product details and ongoing daily communications

Operated as a liaison between the sales managers and UPS shippers

Senior Sales Rep

1999-2002 AT&T International California and Georgia

Single point of contact for International private lines

Used multi customer service systems to input, track and make changes to service orders

Service Rep

1994-1999 Pacific Bell San Ramon, CA

Worked on large customer teams for pay phone installation and maintenance

Performed clerical functions including contract preparation

Supervised and trained Service Representatives

Education Oakland Technical High Diploma 1984-1988

Berkeley Adult School Banking/Customer Service 1990-1991

Technical Certified in Intermediate Excel formulas. Proficient in MS Word, Access, Electronic Mail

Summary and internet. Advanced Knowledge of Salesforce.com

References References are available on request.

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